Sofia Lawrence A. Email & Phone Number

Chennai Area, India

 Ensure required capability & capacity development for Program Delivery by way of engaging partners and IBM delivery/technical teams Plan and execute Partner enablement for trainers and maintain capability matrix by evaluating those trainers as well  Improved SLA on delivery process. Monitor and maintain all tracking details and Metrics as prescribed by Business for SoW, orders and delivery. Create and Manage Process for Courseware development and Certificate issuance. Ensure on time Courseware and Certificate delivery as per the process (ensuring all compliance) to the partners/Institutions with Zero defects. Maintain all times the entire courseware, agreements and all technical artifacts along with proper versioning  Maintain and track quarterly cost and delivery targets Skills required

Chennai

 Work with Clients to ensure understanding and compliance with regulatory requirements.  Makes presentations to internal and local managers/officials.  Prepare Lighting Design for the customers using the Simulation tool Relux.  Quality check of the products (Indoor & Outdoor Lights) received from MK Korea.  Provide Technical Training to the Jr Engineers / Marketing representatives.  Check for the feasibility of the inquiries made by the customers and convert it.  In house R&D work to make small scale LED Lights.  Ensure that the Products are delivered in high quality and satisfy customer needs.  Quality Management System Implementation and documentation of all ISO 9001:2000 procedures, as per the quality manual.  Handling QMS trainings.  Conducting regular Internal Audit / Coordinating for external audits.  Successfully handled internal QMS audits.  Quality Manual preparation.  Regularly coordinate with the Director, supervisors and staff to enhance service, operations, and regulatory compliance.  Develop, coordinate, and implement performance improvement initiatives as requested.  Develop and maintain files of records pertaining to reviews performed.  Defining the quality standards and responsible in ensuring policy compliance and quality standards across all projects.

Chennai, Tamil Nadu, India

 To ensure that SMARTLINK Projects are delivered in high quality and satisfy customer needs.  Regularly coordinates with the SMARTLINK Director and the Project Management managers, supervisors, and staff to enhance SMARTLINK service, operations, and regulatory compliance. Works with a Project Clients to ensure understanding and compliance with regulatory requirements. Makes presentations to internal and local managers/officials.  Develops, coordinates, and implements performance improvement initiatives as requested, keeping the SMARTLINK Director and Management Director’s apprised of progress.  Develops and maintains files of records pertaining to reviews performed.  Execute established test plans. a. Accurately record and clearly document all actual results compared to expected results. b. Maintain well organized record of test results and generate historical analysis of test results. c. Fully document any unexpected anomalies identified in testing with instruction of how to recreate the anomaly.  Defining the quality standards and will be responsible in ensuring policy compliance and quality standards across all projects.  Identify and document errors or glitches and send back the software for correction by the design team  Stay updated on the latest testing and QA protocols, procedures, and products; Quality Management System Implementation and documentation of ISO 9001:2000.

Chennai, Tamil Nadu, India

 Quality Management System Implementation and documentation of all ISO 9001:2000 procedures, as per the quality manual.  Handling TQMS / QMS trainings / designing the curriculum and developing academic materials.  Conducting regular Internal Audit / Coordinating for external audits.  Teaching - Engineering and Management subjects for the Engineering students.  Taught Electric circuit analysis, Network analysis & synthesis, Instrumentation & control in petrochemical industries, Principles of management, Total Quality Management, Instrumentation & control in iron & steel industries.

Chennai, Tamil Nadu, India

Development of new products with the assistance of development tools & procedures. Plan, Coordinate and participate in system reviews and quality audits, assisting staff in identifying potential improvements to systems, processes, and workflows Guide Organization through the deployment of quality systems and certification processes Assist with the documentation of processes and operating procedures Validation & Functional Testing of New Products developed In-house. Testing Electronic components as per the standards. Circuit Analysis & Trouble shooting Processing to Request for Production Assistance (RPA’s). Assistance to customer service department in rectification of relays.

Chennai, Tamil Nadu, India

 Functioned as Customer Relationship Management and was actively involved in coordination with the Client and Project Development Team.  Played an important role in the implementation and end-user training of the software at premier client locations.  Provided support for the development of a customised Quality Management S

Master Of Business Administration - Mba, Operations Research

Bachelor Of Engineering - Be, Instrumentation And Control Engineering