Sofia Lawson Email and Phone Number

Took over the training system within the store, increased training percentages by over 60% in five months.Conducted training meetings with management and crew to boost training grades. Made hiring recommendations to increase company's productivity and profitability with quality workers.Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.Mentored team members to enhance professional development and accountability in workplace.Stock intake… Show more Took over the training system within the store, increased training percentages by over 60% in five months.Conducted training meetings with management and crew to boost training grades. Made hiring recommendations to increase company's productivity and profitability with quality workers.Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.Mentored team members to enhance professional development and accountability in workplace.Stock intake and inventory expertise to ensure products were available and facilitate accuracy amongst stock operations. Show less

Evaluated employee skills and strength, forming cohesion amongst staff members thus leading to a controlled shiftCounting inventory, handling cash and performing admin tasks are also elements in which I support and effectively executeMaintaining an organised work area by identifying hazards, adhering to customer specifications and encouraging cleanlinessWell-being Champion' of the restaurant, supporting employees through and alongside franchisee members.

- Trained other employees in customer service, food safety and performance requirements.- Monitoring new employees progress by completing initial training document's and overseeing employee behaviour. - Experience working in a fast-paced kitchen and customer service environment whilst achieving deadlines and consumer driven goals. - Selected as the 'Well-being Champion' of the store, offering support to colleagues, creating events, participating in meetings with regional managers… Show more - Trained other employees in customer service, food safety and performance requirements.- Monitoring new employees progress by completing initial training document's and overseeing employee behaviour. - Experience working in a fast-paced kitchen and customer service environment whilst achieving deadlines and consumer driven goals. - Selected as the 'Well-being Champion' of the store, offering support to colleagues, creating events, participating in meetings with regional managers regarding success and implications of the scheme and store. Show less

- Discussed and engaged with customers over the phone and in person to advise and help with holiday choices or problems.- Arranged travel and accommodation for groups, couples, children and special needs clients.

-Making calls to the British public to carry out government funded research, built up knowledge of survey-based computer software.- Followed project specifications with a high-level accuracy and integrity, projects were primarily government based, handled with discretion and competence and considering their responses inclusively and accurately.