Sofia Laypan Email & Phone Number

Woodbridge, Ontario, Canada

• Leading a large team of Business System Analysts, managing project allocation, planning, and daily operations.• Collaborating with cross-functional teams to design and implement solutions, driving creativity and effective problem-solving.• Mentoring team members to support professional growth and skill enhancement.• Managing complex system upgrades, ensuring comprehensive test coverage and timely project completion.• Overseeing large-scale business systems projects, tracking KPIs, budgets, and timelines while proactively resolving issues.• Improving stakeholder support by addressing ongoing concerns, implementing updates, and facilitating system enhancements.• Building and maintaining strong relationships with key partners, ensuring satisfaction and timely fulfillment of requests.• Staying current on industry trends to drive continuous process improvements.

Israel

• Ensured standardization of global processes and promoted continuous improvement efforts across all teams.• Enhanced team engagement by driving training and development initiatives, resulting in improved proficiency and retention.• Monitored progress through detailed action plans, provided strategic advice, and facilitated collaboration and development across cross-functional teams.• Liaised with multiple departments to foster technical innovation and design solutions that addressed business needs.• Generated comprehensive reports on costs, trends, and key contributors, driving process improvements that exceeded business goals.• Tracked and coordinated projects, identifying trends and recommending improvements for regional teams.

Israel

• Improved service delivery by managing RMA processes, production planning, and ensuring data accuracy.• Reduced inventory waste through advanced forecasting models and in-depth business analysis.• Led process improvements in tooling automation, supplier performance, and inventory management.• Conducted internal reviews of metrics, KPIs, risks, and opportunities, creating scalable plans to boost efficiency.• Collaborated cross-functionally to optimize supply chain operations, order management, and fulfillment processes.

Tel Aviv Area, Israel

• Led a team of business analysts, delivering global analytical services and actionable insights to enhance operational performance.• Developed and implemented operational strategies, including customized reports to optimize management processes.• Supported strategic planning and change management efforts to effectively utilize resources and enhance overall operational efficiency.• Established KPIs and standard operating procedures to improve planning accuracy, optimize inventory management, and reduce operational costs.

Tel Aviv Area, Israel

• Identified process gaps and made recommendations for improving SAP processes and system performance.• Translated business needs into functional specifications and ensured master data accuracy.• Managed SAP implementations across 7 global entities, resolving conflicts, managing schedules, and overseeing successful rollouts (SD, MM, PP).• Coordinated documentation, conducted user training, and provided ongoing support for end-users.

Tel Aviv Area, Israel

• Generated long-term production forecasts and developed demand plans to meet customer needs.• Resolved customer service issues and provided exceptional service to internal and external clients.• Optimized inventory levels through advanced forecasting and scenario planning.

Israel

• Implemented supply chain management solutions and effectively managed inventory and purchasing operations.• Coordinated purchase orders and inbound shipments to ensure alignment with forecasted inventory needs.• Analyzed exceptional cases and evaluated reports to improve processes and meet operational targets.

Information System Analysis And Design

Master Of Arts (M.A.), Logistics Management

Bachelor Of Arts (B.A.), Logistics, Economics And Interdisciplinary Studies

Fields of Study: Management, Logistics, Supply Chain, Economics, and Social and Organizational theories

Sap Mm Certification

(Material Management)