I am a dynamic professional with a dual passion for Customer Experience (CX) and Project Management (PM). Currently, I thrive in the exciting intersection of these two realms, seeking innovative ways to create unparalleled value for both clients and projects.With more than 15 years of experience in the luxury hotel industry, my passion is to identify needs and put together training programs and implement strategies to generate unforgettable experiences.I look for opportunities to work together, create collaborative teams, generate learning opportunities and foster cultures of service. My approach involves blending empathy with data-driven insights to design customer-centric solutions.Building on all these years of hands-on project leadership, I've recently embraced the formal title of Project Manager. With a rich history of navigating project complexities, I bring a seasoned approach to meticulous planning, resource optimization, and effective communication. I am able to seamlessly integrate CX strategies into project management workflows. By infusing customer-centric thinking into every project phase, I enhance product development, ensuring the end result not only meets technical specifications but also exceeds user expectations.If you're looking for a professional who can bridge the gap between customer-centricity and project efficiency, let's connect! I am open to discussing collaborations, networking opportunities, and exploring how my unique skill set can benefit your team or project.