Sofia Lindholm Email & Phone Number

Helsinki, Southern Finland, Finland

- Advising clients by phone and e-mail in Trade and Association Register issues- Advising clients with the use of electronic services- Processing document orders- Cooperation with different departments within the organisation- Taking part in training new staff membersUndertaking a LEAN study programDaily use of: Microsoft Office programs, Elisa OC phone service, other online services

Helsinki Area, Finland

Restaurant Haven- Responsible of the staff, division of tasks and activities in the hotel's food and beverage department during the shift- Answering inquiries from guests both by e-mail, phone and on spot- Pre-inquiries and arrangements before a conference/meeting is held at the location- Daily accounting of the restaurant and conference billings- Green Key project group member- Social media posting tasksDaily use of Micros, Hotellinx, Microsoft Office programs… Show more Restaurant Haven- Responsible of the staff, division of tasks and activities in the hotel's food and beverage department during the shift- Answering inquiries from guests both by e-mail, phone and on spot- Pre-inquiries and arrangements before a conference/meeting is held at the location- Daily accounting of the restaurant and conference billings- Green Key project group member- Social media posting tasksDaily use of Micros, Hotellinx, Microsoft Office programs, Google Applications Show less

Helsinki Area, Finland

Restaurant Haven- Pre-order lunch and dinner as well as breakfast waiting- Setting up conference areas and undertaking tasks as meeting host- Room service tasks- Tasks included in the Food and Beverage department of a restaurant connected to a Small and Luxury Hotel in the center of Helsinki.

Helsinki, Finland

- Advising tenant's by phone, e-mail and online formula about solving maintenance problems in their apartment- Managing maintenance requests- Cooperation with partner companies - ordering the correct maintenance work - Answering official complaints - Making invoices- Responsible for official tenant meetings at the propertiesDaily use of: Lotus Notes applications, Tampuuri, SAP CCtr 7 phone system and Microsoft Office programs

Melipeuco, Chile

- Assisting the management where help was needed in a cabin and camping resort located in a national park- Receptionist duties - checking for bookings, checking-in guests, showing them to their cabin, charging the guest- Guiding tasks - as a second guide on guided hikes inside the national park - Customer care - mingling with the guests and showing them around the cabin area- Translation tasks - translating documents and tours English/Spanish - Recycling project - to improve… Show more - Assisting the management where help was needed in a cabin and camping resort located in a national park- Receptionist duties - checking for bookings, checking-in guests, showing them to their cabin, charging the guest- Guiding tasks - as a second guide on guided hikes inside the national park - Customer care - mingling with the guests and showing them around the cabin area- Translation tasks - translating documents and tours English/Spanish - Recycling project - to improve the recycling of the items consumed at the cabin resort, e.g. managing organic waste recycling- Tree planting event - taking part in planning and executing a tree planting event in the nearby village Show less

Helsinki

Ravintola Havis- A la carte and breakfast waiting- Setting up conference areas and undertaking tasks as meeting host- Room service tasks- Tasks included in the Food and Beverage department of a restaurant connected to a Small and Luxury Hotel in the center of Helsinki.

Valladolid Area, Spain

- Responsible for the office of the local exchange student organisation- Guiding and helping students with any possible questions regarding their student exchange- Taking care of membership applications and issuing membership cards- Planning and executing events and trips for exchange students- Taking part in board meetings where improvement and the development of the organisation was discussed

Alonissos Island, Greece

- Waiting and serving tables in an all-inclusive resort restaurant- Serving food and beverages on an excursion boat- Making coffee, tea and other beverages in an all-inclusive resort bar

Master Of Science - Ms, Tourism And Travel Services Management, A

Activities and Societies: Helsingborgssektionen Agora, Stampus Grade A and a award received for the Master Thesis - Topic: Climate Change.

Experience And Wellness Management, Hospitality

Activities and Societies: Erasmus Student Network

Bachelor Of Hospitality Management, Hotel And Tourism Management

Exchange student at Bilkent University in Ankara, academic year 2011/2012 second semester (Spring 2012). Completed courses: Tourist.