Sofia Ljubičić Email & Phone Number

Belgrade, Rs

Starting from branding development to following through special requirements of a client, I create presentations on a particular topics and templates for future usage.I can help to:- identify the font that was used in other documents or suggest a combination that is suited for your company's brand,- match the brand colors to the presentation,- adjust presentations for particular types of content so that it is clear and to the point,- create and clear a theme for the presentations,- find or edit relative graphics and images,- convert presentations for different platforms (f.e. Google Slides into MS PowerPoint).

Belgrade, Serbia

Moscow, Russia

As a Product Manager, I was engaged in several projects: customer and product development, new product launches, software localisation, product strategy updating, and others. I helped our organisation adopt and adapt to the Agile / SCRUM framework and took on roles such as Product Owner and Scrum Master. Some of my achievements:1. Coached the Customer Success Manager resulting in improving customer satisfaction score (CSAT) up to 35%;2. Gained valuable feedback from our customers that contributed to product backlog formation;3. Conducted insightful brainstorming sessions;4. Launched a product growth project, along with UX/UI Jalinga software changes.

Moscow, Russia

In charge of development and maintaining Bitrix24.CRM portal (cloud). My tasks included: 1. System automation;2. Building workflows and sales funnels;3. Integration of social accounts;4. Conducting internal analytics on department work; 5. Improving employee interaction quality.Implementation of the solution overall helped with data integrity, decreased operations response time by 20%, and improved customers' loyalty score by up to 15% (measured by NPS).

Moscow, Russia

I was in charge of administrative department creation and leading. The department's function is to support the organisation's contractual and economic activities, such as:1. Products and services technical documentation updates;2. Tender documentation preparation;3. Control over the execution of contracts, etc.Under my supervision, the team successfully secured its intellectual property by obtaining a patent certificate.

Moscow, Russia

Planning of the company's operational activities, overseeing the day-to-day operations of the organisation and the company's overall performance. Among other things, I helped LGEG in the registration actions and assisted in obtaining powers of attorney, permits, electronic keys, certificates, an educational licence and workplace safety documentation.Among my achievements:1. Contributed to the creation of a training plan for employees resulting in a smooth onboarding process;2. Developed a program for documents formation using Visual Basic, increasing managers' productivity by 10%;3. Managed a project for the company's CRM finance module automation process, resulting in seamless data synchronisation;4. Translated LGEG's CRM system into English;5. Implemented and conducted remote technical assistance with the office equipment using TeamViewer.

Moscow, Russia

Project work, half-time. Day-to-day bookkeeping and accounting of a company with a simplified taxation system. Creating reports and filing accounts while working in 1C Enterprise and 1C ZUP.

Bachelor'S Degree With Honours, Business Informatics, 4.95 Out Of 5

Activities and Societies: Head of the study groupBachelor's training is focused on the application of modern methods for the development.

Specialist'S Degree, Theoretical And Applied Linguistics

Methods and tools for automatic text analysis; Perception and generation of various types of text and related methods of explicit.