Sofia Loren Email & Phone Number

Center Valley, Pennsylvania, Us

Easton, Pa, Us

Partner closely with Hiring Managers to define job specifications and execute comprehensive sourcing strategies to attract top talent. Responsible for high volume recruiting and building pipelines of viable candidates for a plethora of professional positions for the areas of Construction Piping Services (CPS)- including BIM roles, Corporate IT, Customer Care, Finance, Supply Chain and Manufacturing. Conduct thorough screen and behavioral based interviewing of candidates as initial part of interview process and administer skills assessment. Leverage multiple resources and tools (job boards, social media, Taleo and career fairs) to source candidates. Provide professional consultative expertise to Hiring Managers to generate offers that are ACCEPTED. Manage relationships with multiple search firms, manage referrals (internal and external). Work with HR Business Partners & HR Administrator in converting candidate to new hire status and facilitate positive onboarding experience. Serve as a resource to candidate for all inquiries, guidance, provide full information and contacts for relocation and provide full support through relocation process. Arrange and review all pre-employment activities for prospective new hires.

New York, Ny, Us

Research event logistics for corporate events. Scout and book event locales, food, entertainment and staffing. Source outside vendors. Responsible for room set-ups (seating, signage/booths, audio visual). Prepare promotional materials for events; arrange shipment of materials; schedule client appointments. Responsible for attendee registration and monitoring registration numbers. Heavy phones. Book airline tickets, hotels and transportation for attendees; handle all revisions and cancellations. Utilize i-attend software to track registrant attendance, registrations, generate real time reports and create custom certificates.

Center Valley, Pennsylvania, Us

• Responsible for sourcing candidates for a plethora of professional positions including sales, engineering and scientific roles. • Conduct thorough screen of candidates as initial part of interview process. Volume 40-70/week. • Source via job boards, social media, and career fairs. • Research candidate inquiries and ensure resume accuracy.• Awarded Olympus Ambassador for providing outstanding customer service.

Menlo Park, Ca, Us

Responsible for sourcing and developing new client relationships to generate new business. Introduced RHI services via cold calling, email correspondence and client visits. Performed all facets of recruiting process from sourcing to placement, including onboarding. Use digital and social media to source viable candidates to meet speed to market needs, while forging new business relationships. Post and market job orders via social media and job board sites. Scheduled formal client interview meetings at our home office to expedite hire process and placement. Services provided: resume enhancement, candidate career goal guidance, references and background checks. Placement of accounting, finance, healthcare, managerial and administrative professionals in full-time permanent and temporary positions. Provided outstanding customer service to both clients and candidates; resolved inquiries and/or issues with a high sense of urgency. Client account maintenance and management. Strong sales producer.

Greenwich, Ct, Us

Promptly managed and processed all phone inquiries/issues and email to Customer Service Dept.Processed order shipment re-consignments and return merchandise authorizations (RMA’s); managed all exports and customer pick-ups (Will Calls); customer reporting. Ensured all customer service issues/claims for missing/damaged shipments were thoroughly investigated, documented, determinations made, and resolutions addressed/processed. Ensured compliance with all Menlo and Ricoh company policies and procedures. Exhibited outstanding customer rapid response and follow-up. 1st vendor recipient of Ricoh’s “Ichiban” Award.

Managed a sales driven call center team of 12 direct reports in a lean manufacturing market for storage solutions. Daily reporting on call center statistics and financials for orders placed. Identified cost saving opportunities. Monitored queue to track calls answered versus calls logged to ensure exceeding goal. Increased sales revenue by 35% by establishing Dialing for Dollars Program, canvassing local area for new leads. Operated a metrics driven environment, created action plans for areas to improve, and cross-training initiatives. HRM: processed payroll, benefits and provided employee assistance. Evaluated job performance, recruited, hired, trained, employee development, termination and administered disciplinary action. Government liaison on government contracts for product requests and/or bids, all changes, additions and cancellations. Responsible for CS Dept. budget and forecast.

Charlotte, North Carolina, Us

Oversaw all aspects of the Honeywell’s Learning Administration (HLA), including their call center (LMS Contact Center) to ensure the HLA identified learning opportunities globally. Managed a team of 20 direct reports who maximized domestic and int’l usage of services. Operated a metrics driven environment that tracked and illustrated successes and identified areas of improvements. Measured and tracked customer satisfaction on CSat Surveys. Identified root cause of problems and made recommendations. Identified new tasks to be leveraged to extended team at LMSCC (int’l) to improve workflow. Enacted succession planning and cross-training initiatives. Effectively facilitated trainings utilizing Six Sigma tools. Monthly and quarterly reporting of HLA budget and forecast. Identified new cost saving opportunities. HRM: processed payroll and benefits, evaluated job performance, full-cycle recruiting hiring process, and terminations. Created and updated Standard Operating Procedures, ensured compliance.

New York, New York, Us

Managed a call center team of (20) union operators and (2) contracted phone technicians. Enhanced employee development by re-orientation of team and driving process improvements. Responsible for monthly labor forecasting, scheduling, employee reviews, processed payroll via ADP TimeSaver. Met with clients to establish and coordinate needs, negotiated rates. Conducted walkthroughs. Up sell of services. Responsible for phone & fax service to 807 guest rooms and banquet level (1800 instruments). Knowledge of NARS/BARS (intra/inter routing of calls), experience with ACD setups and programming. Utilized SDD Call Accounting System to address rate and usage inquiries, establish and verify billing. Performed moves, adds and changes. Well versed in utilization and operation of Option 81C switch.