Sofia M Email & Phone Number

United Kingdom

London Area, United Kingdom

• Greeting and Meeting at the Front Desk: Offering a cordial welcome, introducing oneself, being amiable, actively listening, demonstrating empathy, being helpful, explaining procedures and going above and beyond for patients.• Communication Skills: Demonstrating knowledge, assertiveness, confidence and sincerity, as well as utilising positive body language, plain and accurate speaking and friendliness.• Telephone Skills: Accurately recording messages, using positive language, demonstrating empathy, managing holds, identifying oneself, answering calls politely and summarising conversations.• Problem-solving: The process of gathering facts, concentrating on them, refraining from making judgements, using appropriate language, demonstrating empathy and resolving issues.• Managing Difficult Situations: Maintaining a relaxed posture, summarising issues, asking questions, speaking calmly, allowing patients to express their concerns and finding solutions.• Clinical Systems Proficiency: Managing appointments, sending messages, printing summaries, checking test results, scanning documents, checking referral statuses, managing medication issues, recording pharmacy information, registering patients for online access and identifying vulnerable patients.• Care Navigation: Comprehension of alternative services, differentiation between clinical and non-clinical referrals, comprehension of available services, submission of appropriate referrals and utilisation of referral templates.• The following protocols are adhered to managing prescription queries, scheduling appointments, registering patients, processing changes, opening and closing the surgery, booking translators and transport, acting as a chaperone, booking home visits, giving test results and handling private medical reports and fees.

• Responsible for café and golf operations, providing excellent service to customers.• Successfully balancing part-time work with the active pursuit of an HND in Digital Technologies

• Delivered exceptional service in a fine dining environment, ensuring a memorable experience for guests.• Managed customer interactions, expertly presenting the restaurant Mediterranean cuisine.• Assisted in training new staff, ensuring they upheld the high standards of service expected in a prestigious establishment.• Efficiently handled reservations and coordinated table settings to optimise dining room operations during peak hours.• Demonstrated proficiency in using advanced POS systems and contributed to maintaining a welcoming and professional dining atmosphere.

• Head Waitress and Back of House Manager• Oversaw recruitment and training of staff, managing team dynamics effectively.• Orchestrated weekly rotas, managed stock procurement and ensured adherence to service level agreements.• Conducted monthly stock-taking, ensuring precision in inventory management.• Provided exceptional service, including taking orders, preparing the bar and restaurant Mise en Place and handling reservations.• Assumed leadership responsibilities in the absence of team leaders, ensuring smooth operations during VIP functions.