Sofia Macias Becerra Email & Phone Number

Colombia

- Provide excellent customer service to a network of clients for the largest family-owned pest control business in the world.- Answer incoming calls and make outgoing calls. (to schedule the pest control service and to process payment for the service)- Help solve customer problems.- Perform data entry, generate and print reports and generate sales leads using various reports to initiate contact with clients/potential clients and propose appropriate pest control services.

Colombia

- Provide excellent customer service to a network of clients for the largest family-owned pest control business in the world.- Answer incoming calls and make outgoing calls. (to schedule the pest control service and to process payment for the service)- Help solve customer problems.- Perform data entry, generate and print reports and generate sales leads using various reports to initiate contact with clients/potential clients and propose appropriate pest control services.

Barranquilla, Atlántico, Colombia

- Provide support to sales representatives- Respond to customer and prospect queries. - Provide troubleshooting assistance for customer orders, account statuses and relevant problems.- Tracking sales leads.- Complete pending request for service with company to start service.- Validate or verify documents.- Guide customers through the whole enrollment process. - Manage inbound and outbound calls.

Barranquilla, Atlántico, Colombia

- Provide support to sales representatives- Respond to customer and prospect queries. - Provide troubleshooting assistance for customer orders, account statuses and relevant problems.- Tracking sales leads.- Complete pending request for service with company to start service.- Validate or verify documents.- Guide customers through the whole enrollment process. - Manage inbound and outbound calls.

Barranquilla, Atlántico, Colombia

- Prospecting and qualifying in a high-intensity demanding environment clients- Transferring live calls to Qualification Specialists in the US- Cold-calling and taking incoming calls- Lead generation processes by means of customer collection and segmentation.- Initiate communication with customers through established channels- Achieving productivity metrics

Barranquilla, Atlántico, Colombia

- Respond to all customer inquiries and provide excellent customer service by being a good listener.- Provide accurate and efficient product or service information to resolve any emerging problems that our customer accounts might face.- Work with confidential customer information to verify user identity, while treating it sensitively.- Aim to resolve issues on the first interaction by being proactive, patient, and understanding.- Keep a constant working knowledge of client’s products, services, and promotions.- Document and update records in the required systems.- Use a variety of tools to navigate, research, and review solutions, and communicate effectively with internal and external customers and Amazon business partners.

Barranquilla, Atlántico, Colombia

- Identificación y selección de los proveedores de bienes requeridos- Solicitud del pedido teniendo en cuenta calidad, costo y tiempo de envío- Recepción de mercancías y productos en los puntos de almacenamiento- Facturación y alistamiento por rutas de entrega estipuladas- Entrega de pedidos a los carros repartidores- Verificación de entrega de productos a los clientes según factura y recorrido- Recibo de devoluciones, efectivo o comprobantes de pago- Análisis de requerimientos según el mercado, los pedidos y las ofertas- Elaboración de fotografías, folletos promocionales y catálogo de los productos para su comercialización

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