Sofia Madeira Email & Phone Number

Lisbon, Pt

Oeiras, Lisbon, Portugal

Post production script writingTranscriptionContent review

Lisbon Area, Portugal

Provide customer support to end users of IT services Handle of phone calls, emails and chats within the agreed SLASupport technical queries related with software, hardware, network, and telecommunications systems applicationsUse of ticketing tool to raise and monitor incidents and requestsCreate and update work instructions for the Knowledge BaseHandling and handover of Escalation mailbox during the night and late shiftsReporting on breached ticketsHosted weekly Comm CellPerform Agent's Quality checksProvide training and coaching to new-joiners agents in Lisbon and BragaParticipation in conference calls with other technical support teamsAttended SCO help requests/floor walking through Resource manager

Lisboa, Portugal

Part of the team responsible for the OneDrive Migration of all ING machines Monitor and report on the effectiveness of the MigrationParticipation in conference calls with multiple teams to manage projectsManaging team's mailbox and external communicationReporting and AnalysisCreation and update of work instructions

Lisbon, Lisbon, Portugal

Translation and SubtitlingTranscription Audio descriptionWebsite Translation

Lisboa E Região, Portugal

Team Management (30+ freelance translators / 5 inhouse editors & content reviewers)Project Management of Translation / Subtitling and Voice Over projectsHiring and training new staff Operations and procedures management Assisted with PayrollDealing with correspondence, complaints and queriesReportingExperience with PAL. NTSC, 16×9, 4×3, Betacam Digital, Premier, Final Cut Pro e SPOT Subtitling

Cascais, Lisbon, Portugal

Team Management (20+ freelance translators / 4 inhouse translators / 10+ interpreters)Project Management of Translation and SubtitlingDealing with correspondence, complaints and queriesReportingAssisted with the planning of company events and conferencesExperience with PAL. NTSC, 16×9, 4×3, Betacam Digital, Final Cut Pro e SPOT Subtitling

Lisboa, Lisbon, Portugal

Video EditingContent ReviewTranslation and Subtitling Operations and procedures management Assisted with PayrollDealing with correspondence, complaints and queriesHiring and training new staff Team Management (30+ freelance translators / 5 inhouse editors & content reviewers)Project Management of Translation / Subtitling and Voice Over projectsExperience with PAL. NTSC, 16×9, 4×3, Betacam Digital, Premier, Final Cut Pro e SPOT Subtitling

Lisboa

Office operations and procedures managementReviewing and approving supply requisitionsAssigning and monitoring clerical functionsOrganising meetings and managing databasesBooking transport and accommodationDealing with correspondence, complaints and queriesOrganising company events and conferences

Dubai

Pre and post flight security checksPresent emergency equipment and give instructions to passengers on how to use said equipmentMonitor, manage and secure the cabin Food and beverage serviceCustomer ServiceAssist passangers in emergency situationsReporting flight incidentsExperience on Boeing 777-200; Boeing 777-300; Airbus 330-200; Airbus 340-300; Airbus 340-500;

Oeiras

Teach basic English skills including reading, writing, and speaking to children aged 5 to 11Prepare lesson plans and ensure all modules are taught within the allocated timeReview results and apply improvement plans when requiredContribute to the effective and efficient running of the schoolSupport and motivate students, teachers and other school employeesAssisted with organizing school events

Emirates Cabin Crew, Airline/Commercial/Professional Pilot And Flight Crew

Gestão Do Lazer E Da Animação Turística

Ciências Sociais E Humanas