Sofia Mascarenhas Email & Phone Number

Lisbon, Portugal

Alfragide, Lisboa, Portugal

Sintra, Lisboa, Portugal

• SAP Key user (ERP R/3)International training on the following SAP modules (Management; Analysis; Error Correction; Support; Project deployment; Training):SAP PM (Plant Maintenance): Technical Objects; Equipment Master.
• Pricing: Prices, Surcharges; Flat rates; Discounts & Condition Record;
• Customer & Partner Function Master Data;
• Material Stock Mngt;
• Sales Documents Mngt: Outline Agreement & Contracts; Inquiries; Quotations; Order Processing; Sales Orders;
• Shipping; Delivery Processing (Pick, Packing & Post Goods Issue);

Sintra, Lisboa, Portugal

This website that was made available by Still to their customers allows them to make consultation and cost analysis, access to invoices, analyses all the future planed services. Obtaining technical specifications and real time information of the customer's truck. Having a web control of the customer's fleet with alerts and defined users.I was responsible.

Sintra, Lisboa, Portugal

In the absence of a technical coordinator I temporarily accumulated this role with the role of SAP key user, which allowed me to fully understand the main challenges of a service coordinator:Communication link between customer and technician;Creation and management of service orders;Service Planning coordination;Creation of service quotation and quotation.

Alfragide

Monitoring the technical service processes, developing advisory and planning functions and making the link between customers technicians and suppliers:Ensure the necessary resources to carry out the technician’s work;Obtaining technical information from suppliers, such as service and operation manuals, diagrams, spare parts list and prices;Identification.

Sintra, Lisboa, Portugal

I was alone responsible for managing all the administrative processes from the technical service department.Systems: On the absence of a management system I had the initiative of creating and developing a brand-new database on ACCESS for monitoring the reception and dispatch all the customer equipment, controlling of stock, service control and service.

Cascais, Lisboa, Portugal

Prepare rehabilitation projects;Diagnosis and technical inspection of old and reinforced concrete structures;Survey of construction methods and materials for buildings and identification of technical intervention needs;Elaboration and organization of “written pieces” and “drawn pieces” (Autocad).

Lisboa E Região, Portugal

Customer service and customer support; administrative management; logistical support

Conservation And Rehabilitation Technician For Heritage Buildings, Construction Trades

Conservation and Rehabilitation Technician for Heritage Buildings: Technical degree course consisting of a 1530-hour intensive training, a.

Ensino Secundário, Portuguese Literature And Foreign Languages (English And French)