Sofia Mascarenhas Email & Phone Number

Lisbon, Portugal

Alfragide, Lisboa, Portugal

Sintra, Lisboa, Portugal

SAP Key user (ERP R/3)International training on the following SAP modules (Management; Analysis; Error Correction; Support; Project deployment; Training):SAP PM (Plant Maintenance): Technical Objects; Equipment Master Record; Breakdown Maintenance; Corrective Maintenance; Create/Plan MO; Preventive Maintenance; Maintenance Planning; Refurbishment; Warranty; Cross Application Time Sheet (CATS).SAP MM (Material Management): Direct & Indirect Procurement; Subcontracting; Purchase Requisition; Vendor Returns; Inventory Transfers; Procurement Master Data; Billing & Credit Management; Unbooking & Rebooking of costs (CO module) & Material Movement.SAP SD (Sales & Distribution): • Pricing: Prices, Surcharges; Flat rates; Discounts & Condition Record;• Customer & Partner Function Master Data;• Material Stock Mngt;• Sales Documents Mngt: Outline Agreement & Contracts; Inquiries; Quotations; Order Processing; Sales Orders; • Shipping; Delivery Processing (Pick, Packing & Post Goods Issue);• Billing & Credit Management;• Full Unbooking and Rebooking of costs (CO module), and Material Movement.HCM Module (Human Capital Management)• Organizational Management: Organizational unit; work center; cost center.• Time Recording mngt; Leave mngt; Attendance mngt; Time evaluationAdditionally it was also part of my role: • Management of Service & Long Term Rental Contracts; Profitability analysis;• Set fixed technical engineer by customer location to reduce travel costs;• Help service coordinators;• Communication of errors to the international IT team (ticket creation and handling);• Identify new opportunities to improve inefficient processes;• Deployment of SAP project with the international IT team;• Conducting internal training actions (including creation of material documentation)• On the absence of a general local key user I also helped solving issues on other business areas (Spare Parts dpt, Short Term Rental & Used Trucks dpt, New Trucks dpt, FiCo dpt).

Sintra, Lisboa, Portugal

This website that was made available by Still to their customers allows them to make consultation and cost analysis, access to invoices, analyses all the future planed services. Obtaining technical specifications and real time information of the customer's truck. Having a web control of the customer's fleet with alerts and defined users.I was responsible to support and conduct training actions to my internal team and to the final customer.

Sintra, Lisboa, Portugal

In the absence of a technical coordinator I temporarily accumulated this role with the role of SAP key user, which allowed me to fully understand the main challenges of a service coordinator:Communication link between customer and technician;Creation and management of service orders;Service Planning coordination;Creation of service quotation and quotation follow up;Creation and management of Purchase Orders;Correct and solve issues on SAP service reports;Communication with service suppliers and business partners;Identification of procedural problems and suggest optimized organizational processes.

Alfragide

Monitoring the technical service processes, developing advisory and planning functions and making the link between customers technicians and suppliers:Ensure the necessary resources to carry out the technician’s work;Obtaining technical information from suppliers, such as service and operation manuals, diagrams, spare parts list and prices;Identification of service tools and equipment and providence of personal protection equipment;Control and planning of calibration and quality certificates for the monitoring and measuring equipment;Ensure the reception flow, dispatch and collection of the customer’s equipment and control of the calibration certificates performed at VWR and in our external suppliers:Annual maintenance planning and daily planning of technician’s schedules.SAP (ERP R/3)Serial number master data;Creation and management of service orders (SD process);Creation of service quotation and quotation follow up;Creation and management of Purchase Orders;Receipt and dispatch of equipment and material (Logistics process);Creation and management of Service Contracts;Invoicing and Credit of services and contracts;Stock management (physical counting and system inventory and corrections);Costs analyses;Follow up of all the opened processes.I was also the backup of the Procurement and Supply Chain on the absence of the responsible person.CRM key user:On 2016 some functions that were performed on SAP were transferred to an external interface on CRM technically based on SAP. It was also a very complex tool and I was assigned to help with the implementation, development along with the Germany IT team, by reporting errors and technical difficulties and providing training actions to the internal team.

Sintra, Lisboa, Portugal

I was alone responsible for managing all the administrative processes from the technical service department.Systems: On the absence of a management system I had the initiative of creating and developing a brand-new database on ACCESS for monitoring the reception and dispatch all the customer equipment, controlling of stock, service control and service plan, invoicing and credit.

Cascais, Lisboa, Portugal

Prepare rehabilitation projects;Diagnosis and technical inspection of old and reinforced concrete structures;Survey of construction methods and materials for buildings and identification of technical intervention needs;Elaboration and organization of “written pieces” and “drawn pieces” (Autocad).

Lisboa E Região, Portugal

Customer service and customer support; administrative management; logistical support

Conservation And Rehabilitation Technician For Heritage Buildings, Construction Trades

Conservation and Rehabilitation Technician for Heritage Buildings: Technical degree course consisting of a 1530-hour intensive training.

Ensino Secundário, Portuguese Literature And Foreign Languages (English And French)