Sofia Meda Email & Phone Number

Milano

• I am responsible for End-User support and Helpdesk services, and I lead a team of three members.The key activities I undertake include:
• Actively engaging internal and external stakeholders to define the end-user service roadmap.
• Steering the digital transformation process through the assessment and implementation of new tools, both for collaboration and service management.
• Ensuring that service levels align with contractual Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and Service Level Objectives (SLOs).
• Defining and managing the IT budget within my area of responsibility.
• Managing contracts with third-party suppliers.Ultimately, my role involves ensuring effective support for end-users, driving the company's digital evolution through the adoption of new technologies, ensuring compliance.

Milano, Italia

I am currently serving as an ICT Project Manager, focusing on the development and enhancement of Energy Trading and Risk Management systems, based on OpenLink Endur platform.

Milano, Italia

I provide technical support for the OpenLink software, which is instrumental in managing commodity trading and risk in the energy sector.

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