Sofia Menezes Email & Phone Number

Lisbon, Pt

Lisbon Metropolitan Area

Coordinating and validating the customer order intake.• Managing ordering of most products (HW, SW, Services) in most business scenarios, including customer cases and Nokia risk orders, trials, demonstration, R&D, free of charge processes.• Triggering task creations for transactions (EG purchase orders, sales orders, delivery notes, invoices, letter of credit to Business Process Owner (BPO) order management operations and monitoring timely completion).• Coordinating export, import… Show more Coordinating and validating the customer order intake.• Managing ordering of most products (HW, SW, Services) in most business scenarios, including customer cases and Nokia risk orders, trials, demonstration, R&D, free of charge processes.• Triggering task creations for transactions (EG purchase orders, sales orders, delivery notes, invoices, letter of credit to Business Process Owner (BPO) order management operations and monitoring timely completion).• Coordinating export, import and customs processes till goods receipt in drop of point.• Coordinating the procurement execution, capturing the demand, purchase, goods receipt and verifying invoices.• Coordinating the distribution execution: Plans transportation, checking freight cost and invoice, as well as transport.• Coordinating and validating the customer invoice.• Contribute and supporting the collect cash process, including documentary remittances (EG letter of credit) and dispute solving with customer• Providing working leadership and training to less experienced personnel. Show less

Lisbon Metropolitan Area

Key Responsibilities:• Provide order management for all Nokia SaaS commercial orders globally. • Review agreements, contracts & purchase orders and accurately enter orders in the SaaS business platform.• Validate contractual information and keeping record of all agreements and orders exceptions, raising risks and leadership approvals as outlined by Legal & Finance.• Analyze and process queries related to specific orders and contracts.• Onboarding of customers, facilitating… Show more Key Responsibilities:• Provide order management for all Nokia SaaS commercial orders globally. • Review agreements, contracts & purchase orders and accurately enter orders in the SaaS business platform.• Validate contractual information and keeping record of all agreements and orders exceptions, raising risks and leadership approvals as outlined by Legal & Finance.• Analyze and process queries related to specific orders and contracts.• Onboarding of customers, facilitating access and delivery of all contracted service items.• Tracking of all ordered services from order-to-delivery, responding efficiently to any change requests.• Timely communication to monitor order processing flows and collaboratively respond to potential delivery or service availability problems.• Maintain good communication with operations team, SRE team, Sales teams, PMs and Management.• Working with Sales teams on getting and confirming customer’s order forecasts.• SaaS catalog and pricing management - ensure new services / prices comply with on-boarded requirements, creates and maintains the SaaS Service Catalog updated in the several marketplaces. Show less

Lisbon Metropolitan Area

LogisticsFMCG order managementInventoryStock controlMarketing initiativesSage systemNew suppliers procurement

Lisbon, Portugal

Giving support to the Service Sales / Account managers for AT&T Global account.Deal Opportunities scrubbing - Deal Ordering and Booking readinessInstall Base validation and reconciliationQuote requests and creation / booking requests – CRM tool userClaims, order re-allocationsMonitor and updating Contract changesReporting and data analysis

Oeiras, Lisbon, Portugal

Daily execution of order management and demand fulfilment activities for Optimus, Independent Distributors and Retail customers for all Nokia products.Ensure that planning systems and databases are updated according to the processes and local guidance.Monitor continuously end-to-end demand and availability situation and identify risks/opportunitiesManage customer collaboration process and meetings for all customers.Customer Collaboration Program (Planning and Forecasting) -… Show more Daily execution of order management and demand fulfilment activities for Optimus, Independent Distributors and Retail customers for all Nokia products.Ensure that planning systems and databases are updated according to the processes and local guidance.Monitor continuously end-to-end demand and availability situation and identify risks/opportunitiesManage customer collaboration process and meetings for all customers.Customer Collaboration Program (Planning and Forecasting) - CPFR (Customer Planning Forecast Replenishment) process with Optimus Portugal and Independent Distribution.Prepare and analyze metrics data for availability prioritization decisions within country (e.g. supply gap, customer order run-rates, channel visibility) and proposals for allocation.Support and co-ordinate product delivery from factories to customers' warehousesFollow up product specific channel inventory development.Responsible for all transactional financial / invoicing tasks.Credit control in close collaboration with F&C departmentReverse Logistics ( DOAS, DOS )SAP Key User Show less

Lisbon, Portugal

Daily execution of order management (e-orders, S2S orders, manual orders) – SAP Key user - Demand fulfillment activities for Optimus, Distributors and Retail customers for all Nokia products. Scheduling orders to meet the delivery planUpdate product catalogue for e-ordering tool Nokia onlineEnsure that forecast / planning systems and databases are updated according to global and local guidance. Follow up planning accuracy and availability management metrics. Identify root causes… Show more Daily execution of order management (e-orders, S2S orders, manual orders) – SAP Key user - Demand fulfillment activities for Optimus, Distributors and Retail customers for all Nokia products. Scheduling orders to meet the delivery planUpdate product catalogue for e-ordering tool Nokia onlineEnsure that forecast / planning systems and databases are updated according to global and local guidance. Follow up planning accuracy and availability management metrics. Identify root causes to problems, impact to customers business and define corrective actions.Daily collaboration and support to Sales department Monitor continuously end-to-end demand and availability situation; identify risks/opportunitiesAnalysis of customer’s sales plan, actual sell-through, stocks and deliveries. Facilitator of customer collaboration meetings.Co-ordinate product delivery with International transportation carriers and with local customs for non EU shipmentsCredit control according to company’s process – SOXInvoicing / crediting and payment control in close collaboration with F&C departmentFollow up product specific channel inventory development – sell in and sell outDaily interaction with customers and International Nokia factoriesClaims handling - Customer communication related to DOA quality cases / thefts / damages on internal tool Show less