Serve as support for HR Management for assigned client groups and serve as a strategic business partner on matters such as employee relations, best practices, performance management, disciplinary matters, promotions, demotions and terminations. Support both field and corporate clients in a multistate retail organization. Provide sound advise on a daily basis regarding issues and challenges, as well as best practices.Work within and across departments to meet company goals in compliance with company policies, ethics and procedures. Manage HR hotline calls and make recommendations to management.

Research and analysis of clients tax situation, Provide accurate tax preparation using high degree of ethics and integrity, anticipate client needs and match them with relevant expertise, products and digital solutions.Assisting Senior leadership strategize and execute multicultural growth, specifically targeting Latino markets by using business to business calling, local marketing, and participating in community events resulting in a 28% growth year over year in Latino clients.Assisting Latino clients obtain legal documents and ITIN numbers keeping them in compliance with IRS regulations. Coaching and providing sound tax advice to all clients.