Sofia Muntaner Email & Phone Number

Madrid, Community Of Madrid, Spain

*Lead and manage an international team of Customer Success and Customer Support professionals, hiring and training top talent to support the company's growth and success.*Set the overall vision and strategic plan for the teams, driving product adoption, leading a positive customer experience, and optimizing growth through upsells, renewals, and.

Madrid Area, Spain

*Created, organized, managed, and expanded the Customer Success department within the organization. Coordinated with Sales and Support managers to integrate the CSM figure into the customer journey, ensuring a seamless and fluid experience.*Established the role, functions, and responsibilities of the Customer Success manager, alongside the internal.

Madrid, Madrid, Spain

*Successfully managed the life cycle of medium and large accounts, ensuring their satisfaction and retention with our software.*Achieved KPIs for upselling, churn reduction, success stories, referrals, and usage by developing and executing strategies tailored to each client's unique needs.*Led the implementation project for renowned customers, working.

Madird, Spain

*Managed the life cycle of small and medium customers, providing end-to-end support during the implementation, adoption, and retention of the tool.*Advised clients on best practices, serving as their main point of contact during the implementation phase and anticipating their needs to provide effective solutions.*Successfully migrated client processes to.

Madrid Area, Spain

*Led and developed the International Department, responsible for analyzing various international markets and identifying and obtaining distributors across the globe.*Negotiated prices, contract terms, and means of payment with customers, establishing mutually beneficial relationships.*Prepared commercial offers and managed orders, ensuring timely and.

Madrid Area, Spain

*Managed and developed the Export Department, responsible for identifying and obtaining commercial agents and distributors worldwide.*Created marketing materials and frequently updated the company's website to support brand development and drive international sales growth.*Prepared commercial offers and managed orders, ensuring timely and accurate delivery.

Hamburg Area, Germany

Internship at the digital advertising company Xposting-Service in Hamburg, Germany. *First contac and registration of new partners around the globe. *Design, creation and editing of web pages in CMS. *Creation and development of multimedia presentations. *Translation of unofficial texts.

Bachelor Of Applied Science (B.A.Sc.), Information And Communication Management, 1.3

Neisse University is a English bachelor study program within three countries (Czech Republic, Poland and Germany).The greatest focus is on.

Bachelor Of Applied Science (B.A.Sc.), Information And Communication Management, 1.3

Third and last year of the three-national "joint degree programme" offered by Neisse University. * Network and Organizations * Data mining.

Information Technology And Business Studies

Second year of the three-national "joint degree programme" offered by Neisse University. * Design and creation of web pages and data.

Information Technology And Business Studies

First year of the three-national "joint degree programme" offered by Neisse University. * Programming Paradigms * Marketing skills. *.

Civil Engineering

Successfully completed the first year of studies in “Civil engineering” as an Honor student with academic merit.