Sofia Nikolaidou Email & Phone Number

•Daily use of ERP Entersoft for order placing, tracking and monitoring. •Direct communication with company sellers,members from Production, Logistics and Warehouse departments. •Provide assistance and handle customer querries via phones or emails.

Kos, Southern Aegean, Greece

•Ensure clients are properly greeted upon their arrival. •Coordinate and manage communication between guests and staff and follow up to ensure we resolve guests’ requests. •Handle complaints and follow up with guest to ensure their satisfaction. •Execute check-in and check-out pr

Kos, Southern Aegean, Greece

▪︎Provide a consistently high level of hospitality towards all arriving and departing guests and provide luggage assistance.▪︎Greet arriving guests and assist them with their transportation needs in a friendly and efficient manner.▪︎To fond farewell all departure guests.▪︎Responsible to maintain close relationship with all official sectors at the airport(Handling Agencies, Terminal Supervisors) and especially with the taxi company we cooperate with.▪︎Organize and reallocate the… Show more ▪︎Provide a consistently high level of hospitality towards all arriving and departing guests and provide luggage assistance.▪︎Greet arriving guests and assist them with their transportation needs in a friendly and efficient manner.▪︎To fond farewell all departure guests.▪︎Responsible to maintain close relationship with all official sectors at the airport(Handling Agencies, Terminal Supervisors) and especially with the taxi company we cooperate with.▪︎Organize and reallocate the driver's shifts Show less

Khalkidhiki, Central Macedonia, Greece

▪︎Coordinate the private transportation of the guests▪︎Responsible of the private Yacht Chartering (promotion, booking, organizing) Organizing private Excursions for the guests▪︎Coordinate the private events (Candlelight and BBQ dinners)▪︎Constantly communication with the Reception and Guest Relations Departments of all the hotels in Sani Resort(5 hotels) and Ikos Resorts( 4 hotels)

Khalkidhiki, Central Macedonia, Greece

Khalkidhiki, Central Macedonia, Greece

Tomata is on the top 25 Restaurants throughout Europe▪︎Greet 300 guests per day and demonstrate a presentation of the menu. ▪︎Suggest food and beverage choices to the guests and also upsell and promote specific ones.▪︎Serve food and beverages to the guests as per the course of order.▪︎Observe guests and ensure their level of satisfaction regarding served products and offered services.

Neochorouda, Thessaloniki

- Market Research for potential partnerships with companies- Sales of a new project for developing new clients- Data Entry of customer’s information in the CRM System- Customer Servicing

Thessaloniki

Customer Service/Waitress in F&B Department- Greets guests and presents them the menu and the special offers of the week- Knowledge of POS system for taking food and beverage orders from the guest- Knowledge of making coffees and any kind of drinks with professional coffee machine, such as espresso, latte, chocolate, tea- Room Service delivery- Be responsible for ensuring that guests receive a high quality, professional and well organized service and take action to correct… Show more Customer Service/Waitress in F&B Department- Greets guests and presents them the menu and the special offers of the week- Knowledge of POS system for taking food and beverage orders from the guest- Knowledge of making coffees and any kind of drinks with professional coffee machine, such as espresso, latte, chocolate, tea- Room Service delivery- Be responsible for ensuring that guests receive a high quality, professional and well organized service and take action to correct any problems Show less