Sofia Ortega Email & Phone Number

Orlando, Florida, United States

Took on Fine-dining serving responsibilities with a focus on Forbes standards in a 3-coursed restaurant.• Knowledge of wines and pairings • Extensive knowledge of menu items, preparation, kitchen equipment, and more for an elevated, educational experience.• Orchestrated dining experiences for VIP guests, which enhanced customer loyalty and repeat business • Surprised and Delighted guests for special and non-special occasions. • Handled disgruntled guests through creative guest-recovery • Emphasized on Upselling and creating a consistent high sale report • Forbes standards of Sanitizing procedures• Consistently achieved high reviews from guests on open table and received high performance reviews from managers.

Pembroke Pines, Florida, United States

•Consistently upheld restaurant customer service with guests and dealt with problems hands-on.•Served alcohol and checked IDs consistently.•Memorized complicated menus and the ingredients to prevent any allergy problems• Suggested Wine Pairings for their meals

Pembroke Pines, Florida, United States

•Memorizing the ingredients and procedures.•Offering customers to help them to their car with carry-out services and other situational obstacles like weather. •Helped with managerial responsibilities such as: counting inventory, food waste reports, counting money pre and post shift to make sure accounting was in check. •Taking over the role of training new employees and being creative with new approaches. •Created schedules as hourly leadership and took responsibility for employees' breaks/shifts’ lengths.•Trained for all positions in Bolay Kitchen.

•Provided support to the counselors working with clients who had ADHD, Autism, and/or were foster kids. •Helped with the coordination of field trips and activities taking place outside the main campus. (Field day, Waterpark, Bowling, Roller Skating, etc.)•Prepared the food and served the meals to the kids daily. •Organized the paperwork in the office after hours.

Bachelor Of Science - Bs, Hospitality Administration/Management

Associate'S Degree, Hospitality Administration/Management

Activities and Societies: VHSC: Valencia Hospitality Student Club GPA: 3.9

Associate Of Arts And Sciences - Aas, Hospitality And Tourism Management

Activities and Societies: Dean’s List Soccer club GPA: 3.9

No, No

Activities and Societies: Soccer team, Girl Power Club