Sofia Panesso Email & Phone Number

Mississauga, Ontario, Canada

• Provide administrative support to the program management team
• Assist with the preparation, submission and filing of confidential documents and internal recording systems for employee vacation and sick time records, Payroll submissions via Quatro
• Assist with the creation of VidCruiter accounts to assist with onboarding new hires
• Update and maintain program manuals and other organizational manuals as appropriate
• Accept and log program referrals; create electronic files and alert wider team of referral details
• Receive/process monthly vendor invoices and follow-up on payment concerns//inquires as needed

Toronto, Ontario, Canada

• Conducting engaging telephone interviews with diverse stakeholders including injured workers, employers, providers, and WSIB staff.
• Administration of over 500 voluntary questionnaires, demonstrating precision and adherence to procedural guidelines.
• Recording 300 survey responses per month with proficiency into the Computer Assisted Telephone Interview (CATI) System.
• Utilizing advanced customer service techniques acquired through training and experience to extract comprehensive insights from survey respondents.
• Quality Controlled for other co-workers’ data entry for integrity and accuracy of data capture.

Toronto, Ontario, Canada

• Developed and executed content creation strategies for Instagram, Facebook, LinkedIn, and Google My Business to maximize engagement and ensure high-quality content distribution.
• Optimize and manage company and client WordPress websites to establish a strong digital landscape, leveraging plugins, tools, and database optimization techniques.
• Organized captivating visual concepts, breathing life into promotional endeavours.
• Mastered the marketing calendar on Postoplan, ensuring seamless coordination and execution.
• Develop refined digital marketing strategies by continuously monitoring and analyzing performance metrics like conversion rates and click-through rates to maximize impact.

Woodbridge, Ontario, Canada

• ︎ Modified and updated Shopify website information as new product arrivals.
• Created top-tier events in partnership with the Growth and Content Manager and sales teams to generate new leads and enhance brand awareness.
• Created content for TikTok and Instagram making video and picture content utilizing Canva, InShot, and Instagram tools and providing ideas for new content on the platforms.
• Supported the leading wedding planners from concept through to completion by developing planning timelines, meeting with couples in person and virtually, and defining a strategy and goals.
• Coordinated and managed vendors and logistics, source equipment and marketing materials, prepared florals and floral displays for weddings, as well as handle day-to-day operations in the flower shop.

Toronto, Ontario, Canada

• ︎Provided superior customer service by demonstrating attention to detail, flexibility and problem-solving skills
• ︎Managed cash transactions and invoices by entering and printing billing information with attention-to-detail
• ︎Provided timely, courteous and knowledgeable responses to information requests by phone and in-person
• ︎Responsible for opening, organizing and closing store
• ︎Worked independently at the store

Cali, Valle Del Cauca, Colombia

• ︎Provided customer service over the phone with outstanding leadership and organizational skills; maintaining strong customer relationships by handling questions and concerns with speed and professionalism
• ︎Accurately collected data to enter information as required for troubleshooting customer problems
• ︎Managed database records and drafted status reports on customer service issues to ensure that all customers received high-quality service

Cali, Valle Del Cauca, Colombia

• ︎Introduced, promoted and sold insurance plans to clients over the phone
• ︎Calculated premiums with accuracy based on medical information and other discussed factors
• ︎Recorded customer inquiries, requirements and suggestions
• ︎Used suggestive selling strategies and consistently reached daily sales goals (leads)