Sofia Panesso Email & Phone Number

Mississauga, Ontario, Canada

▪ Provide administrative support to the program management team▪ Assist with the preparation, submission and filing of confidential documents and internal recording systems for employee vacation and sick time records, Payroll submissions via Quatro▪ Assist with the creation of VidCruiter accounts to assist with onboarding new hires▪ Update and maintain program manuals and other organizational manuals as appropriate▪ Accept and log program referrals; create electronic files and alert wider team of referral details▪ Receive/process monthly vendor invoices and follow-up on payment concerns//inquires as needed▪ Assist with finance and reimbursement submissions; employee expenses and petty cash reconciliation▪ Maintain FA inventory spreadsheets for regional offices, order office supplies, monitor operation of equipment▪ Organize and prepare for meetings/presentations, including attending and taking/preparing minutes as required▪ Maintain and assist with continuous improvement of data collection systems to support the program▪ Assist with preparation of forms, documents and reports by typing, proofreading, editing, copying, collating, binding and packaging for distribution▪ Be the initial point of contact; respond to inquiries, relay information about ES programs and complete intakes ▪ Liaise with other offices, programs and departments as required; finance, P&C, IT

Toronto, Ontario, Canada

▪ Conducting engaging telephone interviews with diverse stakeholders including injured workers, employers, providers, and WSIB staff. ▪ Administration of over 500 voluntary questionnaires, demonstrating precision and adherence to procedural guidelines.▪ Recording 300 survey responses per month with proficiency into the Computer Assisted Telephone Interview (CATI) System.▪ Utilizing advanced customer service techniques acquired through training and experience to extract comprehensive insights from survey respondents.▪ Quality Controlled for other co-workers’ data entry for integrity and accuracy of data capture.

Toronto, Ontario, Canada

▪ Developed and executed content creation strategies for Instagram, Facebook, LinkedIn, and Google My Business to maximize engagement and ensure high-quality content distribution.▪ Optimize and manage company and client WordPress websites to establish a strong digital landscape, leveraging plugins, tools, and database optimization techniques.▪ Organized captivating visual concepts, breathing life into promotional endeavours.▪ Mastered the marketing calendar on Postoplan, ensuring seamless coordination and execution.▪ Develop refined digital marketing strategies by continuously monitoring and analyzing performance metrics like conversion rates and click-through rates to maximize impact.

Woodbridge, Ontario, Canada

▪︎ Modified and updated Shopify website information as new product arrivals.▪ Created top-tier events in partnership with the Growth and Content Manager and sales teams to generate new leads and enhance brand awareness.▪ Created content for TikTok and Instagram making video and picture content utilizing Canva, InShot, and Instagram tools and providing ideas for new content on the platforms.▪ Supported the leading wedding planners from concept through to completion by developing planning timelines, meeting with couples in person and virtually, and defining a strategy and goals.▪ Coordinated and managed vendors and logistics, source equipment and marketing materials, prepared florals and floral displays for weddings, as well as handle day-to-day operations in the flower shop.

Toronto, Ontario, Canada

▪︎Provided superior customer service by demonstrating attention to detail, flexibility and problem-solving skills▪︎Managed cash transactions and invoices by entering and printing billing information with attention-to-detail▪︎Provided timely, courteous and knowledgeable responses to information requests by phone and in-person▪︎Responsible for opening, organizing and closing store▪︎Worked independently at the store

Cali, Valle Del Cauca, Colombia

▪︎Provided customer service over the phone with outstanding leadership and organizational skills; maintaining strong customer relationships by handling questions and concerns with speed and professionalism ▪︎Accurately collected data to enter information as required for troubleshooting customer problems▪︎Managed database records and drafted status reports on customer service issues to ensure that all customers received high-quality service

Cali, Valle Del Cauca, Colombia

▪︎Introduced, promoted and sold insurance plans to clients over the phone ▪︎Calculated premiums with accuracy based on medical information and other discussed factors ▪︎Recorded customer inquiries, requirements and suggestions▪︎Used suggestive selling strategies and consistently reached daily sales goals (leads)