Sofia Pavlova Email & Phone Number

Spring Mountain, Qld, Au

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Auckland, New Zealand

Managing key customers (building meaningful client relationships, understanding and helpingto solve their problems), developing and maintaining effective client relationshipsManaging health and safety system in the branch (H&S meetings on a monthly bases,maintaining all the H&S information and activities in the branch, upskill team members, build arapport to the National H&S Manager)Building relationships with core clients to ensure that our customers are provided with theongoing exceptional levels of service they’ve come to expect from MICO.Project QuotesManaging and train the team.

New Zealand

Managing key customers (building meaningful client relationships, understanding and helpingto solve their problems), developing and maintaining effective client relationshipsLooking after the health and safety system in the branch (H&S meetings on a monthly bases,maintaining all the H&S information and activities in the branch, upskilling team members, building arapport to the National H&S Manager)Building relationships with core clients to ensure that our customers are provided with theongoing exceptional levels of service they’ve come to expect from MICO.Ensuring that the customers are greeted with a cheerful smile and exceptional serviceOrganising deliveries and pickups to make sure all the customers get their orders on timeProcessing credits and orders, cash draw reconciliation and bankingQuoting

New Zealand

In this role, I provide a broad range of administrative support & perform various duties such as managing the company health and safety system, administering staff training & courses, managing company & staff compliance register, and project completion documentation.Additional responsibilities include managing international business travel arrangements for staff, supporting the Directors in the day to day operations of the company, and performing a variety of minor accounting tasks.

New Zealand

At Kmart, I was mainly tasked with processing online orders and payments at the checkout point along with assisting managers with organising the stock, ensuring excellent customer service, both face-to-face and over the phone.

Russian Federation

I started my own fitness studio to mainly help individuals and groups achieve their fitness goals by understanding their needs, motivating them and designing personalised training programs. I was proud to positively influence the community life by promoting a healthy lifestyle and organising open-air events such as running, biking & swimming.Other achievements in the role were: Developed the club from scratch, liaised closely with clients and maintained long-term and low-churn relationships with them to ensure client retention Pioneered a unique weight loss training program for women, maintained accurate records of members' progress and provided diet recommendations Created holistic fitness programs based on clients’ goals & ran weekly group training sessions on aerobics, functional training, ABS, stretch, etc Acquired new clients by promoting personal and group training programs & services through Facebook and other social media platforms

Russia

This role allowed me to assist with developing the marketing department & Weber’s brand awareness from scratch whilst playing a key role in planning the company’s administrative procedures.I carried out a wide range of marketing, HR, administrative, accounting & general office tasks such as payroll processing, HR administration, creating & implementing marketing strategies and providing world-class customer service via multiple channels at all times.

Moscow, Russian Federation

The key focus of the role was to gain more customers by devising & implementing effective sales & marketing strategies. I maintained robust relations with customers & provided sales & marketing services to them via face-to-face and cold calling.Some of my key contributions include generating leads via mass media and social media to acquire 30 new customers, orchestrating marketing events & exhibitions, promoting the company and participating in 2 international exhibition events.

Engineer'S Degree, Engineer

Level 4, Personal Training, Level 4 In Exercise

Fitness Training, Sport And Fitness Administration/Management, Aerobics, Pilates, Step, Personal Trainer Course

Sales, Distribution, And Marketing Operations, General, Complex Negotiation With Conflicts

Leadership Training

Activities and Societies: Leadership Training