Sofia Rivera Email & Phone Number

Burbank, California, United States

- Crafted comprehensive demand letters for insurance adjusters, leveraging strong analytical skills and attention to detail to articulate compelling narratives- Collaborated effectively with legal and medical professionals and clients, to gather relevant information to ensure accuracy in documentation- Developed a streamlined process for demand letter creation, improving efficiency and reducing turnaround time- Contributed to the overall success of the claims resolution process by… Show more - Crafted comprehensive demand letters for insurance adjusters, leveraging strong analytical skills and attention to detail to articulate compelling narratives- Collaborated effectively with legal and medical professionals and clients, to gather relevant information to ensure accuracy in documentation- Developed a streamlined process for demand letter creation, improving efficiency and reducing turnaround time- Contributed to the overall success of the claims resolution process by consistently delivering well-researched and persuasive demand letters Show less

Glendale, California, United States

Burbank, California, United States

- Assured customers with a great first impression by welcoming them enthusiastically- Utilized critical thinking skills and attentiveness through establishing customer seating for varying sizes in parties- Collaborated and communicated with servers, managers, and kitchen staff to create the best possible experience for customers- Organized and distributed take-out orders to food service drivers- Administered efficiency by overseeing register containing large bills and coins-… Show more - Assured customers with a great first impression by welcoming them enthusiastically- Utilized critical thinking skills and attentiveness through establishing customer seating for varying sizes in parties- Collaborated and communicated with servers, managers, and kitchen staff to create the best possible experience for customers- Organized and distributed take-out orders to food service drivers- Administered efficiency by overseeing register containing large bills and coins- Exported food efficiently from the kitchen to customers- Practiced and preserved cleanliness by cleaning tables, sweeping and mopping floors, and wiping windows down- Memorized over 50 menu items and rotating specials in order to give customized recommendations to guest- Swiftly resolved conflict resulting in customer satisfaction 100% of the time Show less

Los Angeles, California, United States

- Food safety certified and maintained a clean and safe working environment- Ensured a welcoming environment by greeting and acknowledging customers upon entrance- Memorized over 30-40 menu items and recipes and created custom drinks for approximately 70-200 customers during fluctuating peak hours- Provided friendly customer service during periods of high volume- Meticulously managed cash flow operations

Burbank, California, United States

- Advised customers regarding promotions, sales, and most importantly, member benefits- Practicing organization by placing apparel in correct sections, folding apparel, and returning items from fitting rooms to original placements- Maintained cleanliness by disinfecting common surfaces, dusting cashier stands, and cleaning fitting rooms- Provided stellar customer service and formed connections with customers during regular and peak hours- Assured a welcoming environment for… Show more - Advised customers regarding promotions, sales, and most importantly, member benefits- Practicing organization by placing apparel in correct sections, folding apparel, and returning items from fitting rooms to original placements- Maintained cleanliness by disinfecting common surfaces, dusting cashier stands, and cleaning fitting rooms- Provided stellar customer service and formed connections with customers during regular and peak hours- Assured a welcoming environment for customers through greetings and offering assistance when needed- Processed exchanges, returns, and refunds, while upholding store policy- Administered efficiency by overseeing register containing large bills and coins Show less

Bachelor'S Degree, Criminology/Criminal Justice Studies

Criminal Justice