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Sofía Rodríguez is listed as Solutions Area Specialist at Accenture, a with 407706 employees, based in Costa Rica. AeroLeads shows a matched LinkedIn profile for Sofía Rodríguez.
Sofía Rodríguez previously worked as ASMS Technical Lead at Tek Experts and ASMS Support Engineer at Tek Experts. Sofía Rodríguez holds Information Technology from Colegio Universitario De Cartago.
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Strong background as a Support Engineer, Team Trainer, Technical Consultant and Technical Lead for several Microsoft services, coupled with proven ability to meet and exceed performance expectations, strong communication skills, a keen eye for detail, and a proactive approach to problem-solving.
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Heredia, Costa Rica
Allied across the Microsoft Education Telesales team to understand their client's business challenges, determine the necessary technology strategy and remove technical blockers to meet their licensing needs. Worked with Microsoft partners to drive revenue opportunities based on deep knowledge of Microsoft Solutions for the Education sector in North America(Modern Workplace, Business Applications, Data and BI, Apps and Infra).
San Jose, Costa Rica
Successfully managed a team of 14 support engineers working closely with a team manager to ensure the achievement of key performance indicators on a monthly basis for the Microsoft Azure subscription’s management support team. I conducted daily quality reviews, provided constructive feedback to enhance performance, developed strategies to address the team gaps, served as the point of contact for critical escalations, and monitored and balanced the workload effectively.
San Jose, Costa Rica
Provided exceptional support for Microsoft Azure users through service requests (Dynamics as ticketing system). I was entrusted with the responsibility of ensuring prompt resolution of customer’s issues while adhering to ticket Service Level Agreements (SLAs) for the Azure subscription’s management support team. Plus, I effectively collaborated with cross functional teams to achieve optimal case resolutions, providing regular updates to the customers until their concerns were fully addressed.
Other employees you can reach at accenture.com. View company contacts for 407706 employees →
Alexandru Florentin Zaharia
Colleague at AccenturePrague, Czechia, Czech Republic
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Charles Fields, Jr.
Colleague at AccentureAtlanta Metropolitan Area, United States
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Teng Heng Liang
Colleague at AccentureWp. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia
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Gargi Goswami
Colleague at AccentureBengaluru, Karnataka, India
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Matteo Anedda
Colleague at AccentureMilan, Lombardy, Italy
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Neha Sharma
Colleague at AccentureBengaluru, Karnataka, India
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Jukka Kinosmaa
Colleague at AccentureHelsinki, Uusimaa, Finland
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Kaighan Kalich
Colleague at AccentureSan Antonio, Texas, United States
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Domenico Insalata
Colleague at AccentureCastellana Grotte, Apulia, Italy
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Ioannis N.
Colleague at AccentureSwords, Fingal, Ireland
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Quick answers generated from the profile data available on this page.
Sofía Rodríguez works for Accenture.
Sofía Rodríguez is listed as Solutions Area Specialist at Accenture.
Sofía Rodríguez is based in Costa Rica while working with Accenture.
Sofía Rodríguez has worked for Accenture and Tek Experts.
Sofía Rodríguez's colleagues at Accenture include Alexandru Florentin Zaharia, Charles Fields, Jr., Teng Heng Liang, Gargi Goswami, and Matteo Anedda.
You can use AeroLeads to view verified contact signals for Sofía Rodríguez at Accenture, including work email, phone, and LinkedIn data when available.
Sofía Rodríguez holds Information Technology from Colegio Universitario De Cartago.
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