As a Senior Project Manager, I specialized in inbound B2B tourism and high-end cruise lines, successfully managing and executing numerous on-site projects. I ensured the delivery of premium services that consistently met or exceeded client expectations.During my career, I was responsible for overseeing all aspects of project management, including budgeting processes, leading sales meetings, coordinating complex logistics, and managing staff to ensure seamless and efficient operations.Driven by a commitment to excellence, I took pride in delivering innovative and competitive solutions that enhanced the overall client experience.

In my role, I provided exceptional customer service to business travelers, handling all aspects of their travel needs. This included booking flights, trains, and hotels, as well as assisting with rebookings, cancellations, and addressing any other inquiries. My focus was on ensuring a smooth and efficient travel experience for clients, managing complex itineraries, and resolving issues promptly to maintain high levels of customer satisfaction.

In my role as a Traffic Assistant, I managed flight bookings and rebookings, provided check-in services, and offered boarding assistance to ensure a smooth and efficient travel experience for all passengers. My responsibilities included coordinating with airline staff, addressing passenger inquiries, and resolving issues promptly to maintain high levels of customer satisfaction.

As an Assistant in the Shore Excursions department, I supported projects in inbound B2B tourism and played a key role in the logistical operations for cruise lines. My responsibilities included assisting with the coordination of shore excursions, managing schedules, and ensuring smooth operations for cruise passengers.

The program gives you the knowledge you need for a career as a qualified travel agent/travel consultant at travel agencies, airlines, charter or bus travel companies. After graduation, you will have a broad expertise in the travel industry and be able to work with everything from private trips to groups, event and conference trips.