Sofia Royall Email & Phone Number

London, Gb

London, England, United Kingdom

Asset management and construction consultancy

Richmond Upon Thames, England, United Kingdom

-Creation of the Handbook and clinic's procedure and training manual: which standardised procedures, policies and training methods and collated them into one document with all the relevant clinic information for current and future employees. This resulted in easier training, enhanced on boarding processes and higher employee engagement. -Participated in the selection process of new staff and was in charge of their on boarding and training process, ensuring that it ran smoothly.-Clinic's Office Policies: restructured payment policies, medical insurances system, lead conversion rate reports and room hiring policies, which eliminated inefficiencies and increased revenue for the company.-Designed and implemented the one way system during the Covid-19 outbreak and updated clinic's attendance policies: which allowed the clinic to remain open, running smoothly and ensuring compliance with the government guidelines. -Booking process: resulting in a more efficient experience for both receptionist and clients, which increased the number of bookings and revenue of the clinic and decreased the non-show rate significantly. -Room rental procedure: restructured and standardised the process, being the point of contact at all times from meeting with the prospect to contract signature and on-boarding. This resulted in a bespoken follow-up and a faster contract signature, making sure that the new members of the clinic were a good fit, both professional and culturally, which increased the quality and the revenue.-I was also responsible for the general upkeep of the office including arranging cleaners, keeping the kitchens fully stocked, ordering and keeping track of office supplies, monitored product stock and generally managed the office budgets. -Helped employees with their personal growth progression by coaching them and assisted the Directors in the decision making. -Revised contracts and legal documents and tailored them to the needs of the business.

Greater Buenos Aires, Argentina

-As a Senior Legal Writer, I was appointed together with two other colleagues out of a team of more than twenty lawyers, to deliver the highest number of administrative sentences per week and resolve urgent, sensitive causes that then would be passed on to the Head of the General Audit to sign them off and make them legally mandatory to individuals in the police force. -Liaised with Judges, Prosecutors, Police and Court Officials complying with tight and high-pressure deadlines.-Ensured that the administrative tasks on the side were complied accordingly.

Buenos Aires Province, Argentina

-As a Contract Lawyer, I conducted hundreds of judicial claims against the Province Administration with successful outcome as well as being in charge of inheritance and family claims.

Greater Buenos Aires, Argentina

-As an Attorney, I built relationships with Human Rights Organisations and I ensured that prisoners were treated fairly by following up on their cases and interviewing them both over the phone and in person.-Supervised and proofread all legal documents created in the area.

Msc, Law

3Hr Level Diploma In Human Resources, Human Resources Development, A- Level/ Foundation Level

Advanced Coaching Skills

Ontological Coach, Personal Awareness And Self-Improvement, Life Coach

An ontological coach is a particular kind of coach who embodies the powerful distinctions of the "Ontology of Language", also spoken.