Sofia Rugieri Borges Email & Phone Number

Lisbon, Portugal

Lisbon, Portugal

- Provide quality risk review service and consistently meet SLA targets while always focusing on resolving cases efficiently and utilizing time productively.- Identify and help minimize the risk posed by fraud patterns and trends.- Assist users with risk process workflows.- Identify, recommend and implement process improvements.- Communicate relevant information on a timely basis to Senior Agents & Team Leads and escalate issues or complex delivery items when required.- Professional interaction and communication, both within the Accenture organization and with client contacts.

Dublin, County Dublin, Ireland

- Handled customer check out processes in the point of sale system.- Engaged and supported customers to optimize the customer experience.- Developed an understanding of customer needs, providing shipping recommendations.

São Paulo, Brazil

- Provided full secretarial support to attorney.- Prepared legal documents, correspondence and papers filed court documents.- Maintained court schedule scheduled meetings, hearing dates and depositions.- Reviewed legal publications for information relevant to pending cases collated and submitted articles to attorneys.- Handled incoming mail tracked and submitted attorneys expenses.- Scheduled legal meetings and appointments.- Took and transcribed notes, minutes and dictation.

São Paulo, Brasil

- Provided beneficial advice and support to customers, ensuring that all established performance standards were always fully met.- Greeted visiting customers, answered the phone, respond to emails, handled complaints and updated and maintained databases.- Performed various office management duties, monitored inventories, conducted detailed weekly/monthly reports, and presented results to managers.- Worked on the development and implementation of new processes and procedures.

São Paulo E Região, Brasil

- Facilitated clear communication between clients, employees and management directing 100+ calls daily.- Managed and organized meeting facilities and scheduled 30+ meetings per month.- Assisted clients in scheduling meetings, including follow-up and reminder phone calls.- Provided professional reception service and managed front waiting room, ensuring clients were comfortable before meetings.- Helped to organize all communications, both internal and external.

São Paulo, Brazil

- Responsible for check in and check out processes.- Act as concierge and receptionist simultaneously.- Check in guests and organize an orientation excursion of facilities and amenities with the Guest Relations Manager. - Planned custom trip routes for guests upon request.- The first point of contact to address problems with room defects or health emergencies.- Manage the reservation system and perform bookings at the various restaurants and recreational facilities at the premises.- Successfully act as a sales liaison between a hotel guest and local travel companies and tour operators.

São Paulo, Brasil

- Meeting and greeting guests in the lobby before checking them in.- Assist guests with flights bookings and in-city transportation where needed.- Record daily occupancy and rate totals.- Responsible for registering guests on the hotel rewards program and issuing accompanying vouchers and complimentary items.- Facilitate check in and check out procedures for all guests.- Ran the settlement process for credit card transactions daily and record revenue totals to generate reports for the accounting department.- Settle Corporate Accounts and submitting to company clients for payment.- Answer telephone and in-person queries about hotel services and facilities.

Assessoria De Comunicação E Mídias Sociais, Comunicação E Estudos Da Mídia

Pós Graduação

Gestão Financeira

Hotelaria, Gestão Hoteleira