Sofia Sá Email & Phone Number

London, Gb

TUPE from Monese Ltd to XYB Ltd.

London, London, Gb

Achievements: Designed company policies and implemented new SLAs and SOPs for internal processes. Managed employee relations matters and led the immigration process. Collaborated with local Senior HRBP on talent mapping, development projects, and employee engagement action planning.Responsibilities:Point of contact for all HR queries related (circa 2000 employees).Supervising the HR Ops Admins; guidance, advice, and support concerning policies, procedures and best practices.Serve as a trusted advisor to leadership and managers, providing strategic guidance and support on all HR-related matters, including performance management, employee relations, organisational design, and workforce planning and best practices.Managing employee relations matters from start to finish, occasionally dealing with unionised workers (MAT and PAT Leave, performance, capability, absence, grievances, redundancies, secondments, and settlement agreements).Leading the immigration process.Collaborate with local Senior HRBP on talent mapping, development projects, team reviews, compensation and performance review processes, and employee engagement action planning.Responsible for developing/updating and implementing HR policies and practices that support the business goals and values, ensuring compliance with relevant local laws and regulations.Proactively keep up to date with local employment laws and working practices, updating the relevant guidelines.Managing supplier relationships, i.e., occupational health, and other benefits.Led continuous improvement of HR systems and practices.Analyzed business data to identify trends and recommend solutions to improve employee engagement and performance.

Fredericia, Skærbæk, Dk

Providing a seamless HR Onboarding process, in collaboration with key internal and external stakeholders.Point of contact for all HR queries related (circa 2000 employees).Supervising and being the point of escalation for the HR Ops Admins; guidance, advice, and support in relation to policies and procedures.Provide advice and guidance to managers on day-to-day ER issues in line with current employment legislation and company policies.Managing employee relations matters from start to finish (MAT and PAT Leave, performance, capability, absence, grievances, redundancies, secondments, settlement agreements).Leading the immigration process.Collaborate with the HRBP with talent mapping, development projects, team reviews, compensation and performance review processes, employee engagement action planning.Monitoring, reviewing, and updating all HR policies and ensuring these are in line with the current legislation.Proactively keep up to date with local employment laws and working practices, updating the relevant guidelines.Managing supplier relationships, i.e., occupational health, other benefits.Contributing to the continuous improvement of HR systems and practices. Collaborate with the creation and implementation of HR policies/procedures, guidelines, templates, tools and initiatives.Review and analyse business data to identify trends and recommend solutions to improve employee engagement, performance, retention, and employee experience.- Achievements: Designing and helping update company policies (sick absence and visa/sponsorships policies). Drafting and implementing new SLA's and SOP's for the company internal processes and assisting with not only transferring processes to the new HR shared service center, but also contributing to the continuous improvement of it to the business, making improvements to our processes to ensure they are efficient, and provide direction and support to the support team.

London, Gb

As a People Assistant, I am responsible for the whole employee lifecycle, from preparing contracts and paperwork, to induction, benefit sign up, performance review cycles, engagement review planning as well all the organisation of employees that decide to leave. I'm the first person of contact for our internal customers (circa 230 employees).I manage the monthly payroll run in collaboration with our outsourced provider - ensuring any changes are made and all rules and regulations are adhered to.I also lead, or work alongside my colleagues, on projects throughout the year to ensure our employees have the best experience. This includes rewriting existing policies and procedures, and new L&D program in delivering training such as Management Skills courses.I managed ER cases from start to finish (performance, capability, absence, grievances, redundancies, secondments, settlement agreements).I’m responsible for developing and delivering reports and performance metrics and supporting executive team and line managers on tracking employee feedback and running engagement surveys (OfficeVibe)..I’m also the lead in our immigration process and supporting new employees that require sponsorship.I have collaborated in developing wellbeing programs as well.- Achievements: Drafting and implementing new on and off boarding processes, implementing new EAP and new performance management process. Successfully changed our payroll provider. Designing and helping update company policies.

London, ., Gb

As part of the HR Ops team, I was responsible for assisting in delivering an excellent HR service to all employees (+1,500) in stores (UK & EMEA), head offices, warehouse and distribution centre, liaising with the wider HR and Payroll teams as necessary.I was responsible for the employee lifecycle alongside drafting correspondence as required relating to offer letters, contracts, leaves, disciplinary, grievance, references, awards.Specialist advisory support to the business on the appropriate handling of cases (performance, capability, absence, grievances, redundancies, secondments, settlement agreements).I was responsible for monitoring employment timings, e.g. probationary periods and fixed-term contract end dates, ensuring that end of review meetings are carried out and the necessary paperwork is completed.I organised and conducted new starter inductions and internal training, and ensuring that all internal teams are notified of new hires (e.g. IT).Building and running regular and adhoc reports in ADP Freedom, improving processes around reporting and analysing data for HR purposes.I worked in reviewing and developing processes related to absences, lateness. And I also worked in improving the team SLA’s.- Achievements: Managing new process for processing absences and lateness, simplifying and improving the general overview, enabling discipline heads to act proactively and strategically to prevent figures from increasing.Setting up new process for tracking monthly payroll changes and improving communication with payroll team.

Wimbledon, London, Gb

Full time studying for my Certificate in Human Resources Practice CIPD

Barcelona, Es

As an HR Administrator I provided active support in initiating and leading recruitment campaigns, employing new joiners, determining L&D opportunities, institute a talent focused review system in an efficient manner, manage payroll and contracts, and answer employees queries.My main duties included: being the first point of contact for all general HR enquiries; managing sickness records and the overall leaves of the company; drafting correspondence as required relating to offer letters, contracts, leaves ; ensuring that all company HR processes and procedures are properly followed; provide advice to managers, supervise and follow cases (performance issues, absence management, probationary periods); contribute to the preparation of payroll information; building and running regular and adhoc reports.I have also spearhead office management activities including, deliberating office budget planning, controlling office procedures, and optimising expenses as needed, developing financial planning and implementing accordingly.- Achievements: Managing new process for processing new joiners and leavers, setting up new process for tracking monthly payroll changes and improving communication with the outsourced payroll team. Implementing and managing a new HRIS database for the business (circa 50 employees).

Benton Harbor, Michigan, Us

Headed the Spanish team and market; communicated with teams and provided appropriate information to senior management with timely updates about key information in all aspect of accounting standards.Played an administrative and accounting role in executing accounts receivable tasks functions associated to receive bank cash, checks and vouchers, estimate and issue bills, invoices, and formulate account statements. Cultivated strong relationship with senior management to categorise, plan and accomplish agreed business goals and stimulate process improvements as well as delivered training and development programmes to new staff.Regularly evaluated accounts receivable entries; resolved discrepancies in a timely manner. Administered write off and collections also prepared weekly accounts receivable report and send to senior management team.

Irvine, California, Us

Follow up allocation of payments; reconciliation of accounts; monitoring customer account; maintain accounts receivable customer files; process invoices and credits notes; follow established procedures for processing receipts; investigate and resolve customer and management queries. Execute on service level agreements to ensure clients satisfaction and produce monthly KPI’s for review. Identify opportunities for continuous process improvements and propose it for implementation. Build and maintain a strong relationship with the local finance teams.Linking with HR for training of new staff.Helping out the manager to oversee the team and manage that daily duties and month-end activities will be carried out properly. Various projects that will improve the SSC performance.

Irvine, California, Us

Accountable for collections and accounts receivables of the Spanish market and expedited the UK and Nordic markets; provided training to new staff and facilitated manager to superintend team for process enhancements. Acted as a Collections Analyst, established procedures, organised financial statements according to accounting standards, formulated and processed payroll information as well as reconciled records of bank transactions.Implemented on service level agreements to confirm customer’s satisfaction and generate monthly KPI’s for review. Acknowledged opportunities for continuous process improvements and recommended for execution. Generated monthly accounts receivable reports to present for auditors

Represented as an Accounts Receivable Analyst of the Portuguese and Spanish market, attentively trained the team about analysis of accounts receivable with latest tools and techniques available in the market. Sorted and electronic deposited customer payments, executed application of payments to client accounts, developed banking and financial software, also frequently controlled and dispersed all incoming mail to customers.Streamlined account management operations which included, strategically prepared monthly intelligences; communicated with customers as well as monitored allocation of payments and reconciled accounts. Carried out customer account details for non-payments, moreover inspected and determined customer queries.

Experience in retail shop and museum shop; stores sales experience, performing inventory, cash register functions, customer interaction.

Open Course - Spanish »A2

Graduate/Bachelor, International Relations; European And Economics Studies