Sofia Salamone Email & Phone Number

In charge of writing detailed specifications in order to develop and implement to all our users a CRM which includes inventory & payroll modules as well as a web dashboard.Analyse customer needs and demands. Gather and document business & system flows to determine best solution. Write project scopes and detailed requirement documents for each project. Once approved, follow it through to implementation.Work with a team of programmers, business analysts and end-users to document, test and implement any modifications and bug fixes to the applications. Trained end-users from 2004 to 2009.In charge of initiating and following through with the software setup checklist for new franchisesAttend yearly annual franchise meetings in Florida. Did multiple presentations on the CRM.Quality Assurance Analyst from Jan 2013 to Oct. 2013Achievements: Set up a user committee in order to review, approve or deny any requests for software enhancements. Wrote a procedure book for the CRM that was built in-house and initiated a Quick Tips guide for end-users. Produced a PowerPoint presentation that included a montage with text, pictures and music which I presented to over 600 visitors during a plant open house.

In charge of the corporate mapping project: meet with all department supervisors, identify each workstation, document all administrative and manufacturing processes, collect all documents, forms and reports used and incorporate in a procedure manual.Responsible for establishing and maintaining a control system for any procedure changes, analyse these procedures and make recommendations and improvements.Work closely with the CFO and VP of Finances in creating policies and procedures related to transport and credit requests.Achievements: Created and maintained a business and system procedure manual for all departments which I also translated in French.

Supervise a team of 9 CSAs in St-Eustache and Tennessee in serving users at both head offices and all corporate and franchise locations.Hire, supervise & train new CSAs. Follow up staff performance with monthly & yearly evaluations.Ensure that all inquiries from users regarding products, orders, deliveries, invoices, credit requests, daily production schedules for all production departments, shipping and customs documents are answered in a proper and timely fashion and that service is maintained at all times in both plants.Coordinate daily orders from franchisees with Production and Shipping Departments.Meet with new franchisees, explain the workings of customer service, price list, ordering, shipping, billing and set them up with their start-up package (initial inventory and promotional items)Prepare quotes for commercial orders and coordinate special orders with the Production, Fiberglass and Shipping Departments.Investigate, approve or deny credit requests and transport claims. Produce daily production reports for the owners and generate credit review reports for the Finance Department.Update the accounting software with new products/price changes & answer custom broker inquiries.In charge of compilation, data entry and research of discrepancies of monthly physical inventories.Write articles regarding for the Tub Times and Bain Bonjour monthly Bath Fitter publication.Achievements:Created and maintained a procedure manual for my department which in turn was used in the training of new St-Eustache and Tennessee staff. To help with communication, started daily wrap-up meetings with the team.Produced a 20-minute Viewlet Builder presentation on software usage which I presented at one of the annual franchise meetings in Florida.

St-Eustache

Bank conciliations (checking, wages and credit card accounts, saving bonds, etc.) for François Lespérance Inc.Bank conciliations (checking and wages accounts) and verification of ledger entries for Patinoire Deux-Montagnes and Les Toits Fermetec.Revise daily cash register reports for the 4 hardware branchesPrepare deposits and follow up on collection of NSF checksMonthly analysis of budgets and expendituresAssist Accounts Payable and Accounts Receivable departments when neededDid payroll for 350 employees for a 6-month period.

St-Eustache

General accounting (payroll, ledgers and deposits)Prepare periodic and annual reportsFinancial planning of the organizationIn charge of one secretaryAchievements: Started a bi-monthly newsletter

St-Laurent

Enter customer ordersCalculate selling cost for partsPrepare submissions and invoicesVerify time sheets of mechanics and welders

Anjou

Translate software procedure manuals, translate legal documents.Assist the Publicity and Customer Service Departments when needed

Montreal

Education record

5-day workshop to improve the flow of the Accounts Payables Department (continuous improvement of processes in business management)

Education record

3-day GPS Management, Performance & Satisfaction program given by Groupe Conseil Polymax (completed in January 2003). Program intended.

Dep - Accounting And Management, Accounting

Finished with great distinction

Des

Received special mentions for highest scores in English and Math