Sofia Schiffino Email & Phone Number

Malibu, Ca

Spearheaded all organizational plans for the merger of 25 medical practices into one corporation.Functioned as organizational coordinator for physicians with documentation to merge collection services under one structural system.Monitored for quality based on ethical and medical standards and criteria, as well as timeless and cost effectiveness.Directed the design, development, implementation conversion, and user training of a custom payroll/personnel/budgeting system.Enhanced consistency between practice locations, and increased the ownership of corporate goals and objectives.Utilized computer-based records-management procedures for documenting and retrieving all data.Established centralized billing and collections systems.Liaison between Software Provider, Billing and Collection Departments.Maintained excellent rapport with staff, co-workers, patients and physicians.Ensured compliance to Federal, State and Workers Compensation (WCAB) regulations.Supervise all Personnel in Billing and Collections Departments.Successfully managed technical and clerical operations at 10 offices.Set up and coordinated calendar with Staff in all the other facilitiesMonitored practice sites to ensure documentation accuracy and compliance with standard medical system.Ensured accurate submission of all medical data necessary to properly bill patient accounts.(*)Design and developed successful Billing System in the computer to maintain updated all Data.Trained new employees, supervised in new functions in the Billing and Collections Departments and developed staff.Performed technical weekly backup for all medical records.

Guayaquil, Ecuador

Defined Evolving Market Opportunities for Environmental Products: Water Treatment Systems; Wastewater Treatment Processes; Ozone Generators: Air and WaterDirected company-wide operations: Sales, Customer Service, Budgeting, Recruiting, Hiring and Training StaffGlobal responsibility for Product Development, Competitive and Market Evaluation and Project Management for all the Services:Development and implementation of Marketing Plan.Strategic planning for new business start-up.Including Management, responsible for consistent growth, Inventory Control, Marketing and Customer Service Function.Designed and Managed Inventory Tracking Systems and Sales Procedures.Supervised Computer and Information Systems and assisted in developing Computer Programs.Trustworthy for Financial Planning and Managing Contracts for all account receivable.Demonstrated ability to create Client loyalty above and beyond the Sales relationship.Responsible for Hiring and Training Sales Support Staff: Interviewed and selected Engineers. Designated specific Equipment applications for each Environmental need.Mechanized Cash Management and Budgets Systems.Respected for problem solving skills –'willing to go the extra mile to make the customer happy'. Coordinated Sales Staff with Engineering Department for Marketing purposes.Strong background in building new territories and using creative Marketing approaches.Analyzed the Market using various research methods to better determine Customer desires.Developed and Conducted Product Training Seminars for Clients.Liable for Product development and the implementation of Distribution strategies.Organized Job Descriptions and Scheduled Worked Hours.Actively involved in the Interview Process for Potential Distributors and Sub Distributors candidates.Performed Employee Performance Evaluations.Reviewed Employees Commissions and Compensations.Scheduled Interdepartmental meetings for updating information regarding Technical Development.

Guayaquil, Ecuador

Directed the Advertising, Promotion and Product Marketing Strategies:• Coordinated directly between Primary Bank Executives and/or Presidents CEO’s.• Hired, Managed, Directed Club-Recruitment Personnel.• Provided Constructive, Building Skills Feedback to Sales Representatives and Team Leaders.• Coached and Trained Staff on consistent Customer Service Quality Guidelines.• Motivating Staff and Employees to perform to their Maximum Potential.• Maintained and Evaluated Reports trough weekly Staff Meetings.• Attended all Social Functions for Membership Organization.• Developed and Maintained a Tracking and Reporting Database System.• Developed Action Plans to improve the Processes.• Developed key quality indicators to Measure and Report Processes on Credit decisions.• Developed and Facilitated Strategic Product Promotions in-house Events.• Designed Promotional Material including Membership Application Letters.TECHNICAL RECRUITERTrained and Supervised other Technical Recruiters in Effective Methods.Selected the most qualified and capable Candidates to meet Clients needs.Conducted Interviews of Potential Candidates to determined their Technical Capacity, Suitability and Experience.CUSTOMER SERVICEPromoted and Recommended Products and Services.Provided Product Development Ideas.Created and Implemented a Customized Billing Service and Individual Quality Assurance Programs to warrant Customer Gratification.Designed Sales Tools for all Sales Staff, including Promotion Sheets, Commission Schedules, Annual Advertising Time Lines and Sales.Assisted Customers in determining Financial needs and/or Recommended Appropriate Credit Solutions.Analyzed Membership Eligibility, Reviewed and Processed Customer Financial Information.Informed Sales Personnel of Customer Buying Habits, Motives, and likes and dislikes regarding Products and Services.Identified Trends and Issues that impeded Efficiency, Quality and Customer Fulfillment.

Guayaquil, Ecuador

Company designed for Ecuadorian Government on Evaluation and Verification of all the EXPORT/IMPORT Markets:Overseeing all the Logistics between our Worldwide Centre of Operations and our Clients.Reliable for Guaranteed Time Agreement Contracts to Maximize success of Production and Delivery Commitments.Dynamic Leader with proven quality assurance and Operations management experienceEcuadorian Spokesperson for all International Communications Relevant to Bureau Veritas.Responsible for Managing and Developing a Business Portfolio with VIP Customers.Handled VIP Accounts that imports over $250’000.000 per year.Expanded Individual Account relationships by actively cross-selling Products and Services.Able to Simplify Complex Ideas and Present them Effectively at the Highest Executive Level.Communicating and Presenting with Effective and Secure Regulations to the Committee.Guarantee that Customer Commitments were met.24/7 on call for Certifications and Logistical Worldwide Support for Inspections.Manage the Office and persevering resolved Customer Service Issues.Acquired New Accounts for Government Verification.Talent for penetrating New Accounts, sourcing Candidates and satisfying Clients.Experienced Retail Sales Professional with a qualifications in Customer Service.Goal oriented in Customers and Sales.Retained Existing Clients and sourced New Business, meeting or exceeding established Business and Consumer Sales thresholds.Proficiency at developing Long-Term relationship with Clients, generating Loyalty above and beyond the Sales Relationship.Recruited Employees during start-up phase of Bureau Veritas –BIVAC del Ecuador.SUMMARYManagement/Administration:Developed and Administered Budgets, established Long and Short-Term Objectives.Provided Customers with detailed Product/Pricing Information and Qualified Sales Leads.Initiated the Process incoming Applications and Produced Weekly Management Reports.-ISO 9000 Consultant *

Guayaquil, Ecuador

DIRECT MARKETING SPECIALIST• Managed a Database integrating all Sales and Promotional Activity.• Supervised support work coming from Promotion, Production, Publicity, Art, TV Departments.• Coordinated TV and Publishing venues.• Developed quality continuing Business relationships with an exceptionally high percentage of Customers and increase in Sales.• Designed Products from start to finish and determined methods of Distribution.• Determined through Market Research which Products to sell.• Monitored Legal Applications of Promotional Materials.• Initiated ideas for New Promotions.• Consistently identified Customer needs and Communicated realistic expectations.• Professional support with successful experience in Promotion and building relationship.• Provided Leadership as a “team player” in overall Branch activities.• Successful in Products and Services where the ability to Coordinate and Control Daily Activities, Manage Projects, and unravel Information has increased company Profitability.• Authorized and Coordinated Uses of Trademarks for Promotional Sales: Warner Bros., FOX, Disney, Marvel, etc.• Recognized by the International Corporate Office –Lima, Peru- for outstanding achievement including multiple bonuses for high Sales Levels and Marketing Performance.

Guayaquil, Ecuador

• Networked and interfaced with all Media Personnel: TV and Radio Stations.• Developed Specific Marketing according to Objective Regional needs.• Designed and Supported approved advertising layouts.• Worked for new product development research team.• Assisting and Facilitate Commercial Accounts.• Coordinated special events relating to current exhibits and opening receptions.