Sofia Silva Email & Phone Number

Fundão, Castelo Branco, Portugal

VUMAVuma F1 Project: Transform the Vuma current stack into a versatile and future solution based on the Salesforce Communications Cloud platform. Design, build, and deliver the CPQ (Configure, Price and Quote), EPC (Enterprise Product Catalog), and OMS (Order Management System) modules to prepare a platform to receive future demands and new functionalities.Key Activities: - Project management of the team in distinct locations (Onshore/Offshore) to deliver customer requirements using a hybrid methodology.- Develop detailed project planning.- Led and performed Risk Management, tracking of actions and issues, and dependencies management.- Control the Project Performance – schedule and costs.- Recommending procedural changes and implementation of best practices, to promote the alignment of different teams with different cultures.- Leading team members and motivating them to accomplish their goals.- Promote and conduct team meetings.- Conflict Management among the several teams within the Project.- Scope Management - responsible for identifying project changes.- Stakeholders engagement and customer expectations management.- Develop a communication management plan.- Elaboration and presentation of weekly Progress Status reports to stakeholders.- Continuous collection of lessons learned with improvements to be adopted in future similar projects.

OM Digital SolutionsEAO E-Commerce Project: Delivery of a unified, harmonized & responsive web infrastructure solution for the EAO (Europe, America, Oceania) region.Key Activities: - Project management of different project streams in distinct locations (Onshore/Offshore) to deliver the requirements using a hybrid methodology.- Develop detailed project planning.- Leading and performing Risk Management, tracking of actions and issues, and dependencies management.- Control the Project Performance – schedule and costs.- Control the deliveries from the external team (providers teams).- Recommending procedural changes and implementation of best practices, to promote the alignment of different teams with different cultures.- Leading team members and motivating them to accomplish their goals.- Promote and conduct team meetings and provider meetings.- Conflict Management among the several teams within the Project.- Scope Management - responsible for the providers and the team achieving the scope.- Stakeholders engagement.- Develop a communication management plan.- Elaboration and presentation of weekly Progress Status reports to stakeholders.

DevOps OneClick: Application Development and Maintenance (ADM) and Application Maintenance Services (AMS), integrated into operations of the OneClick application (Order Entry solution) which supports Stores, Remote Sales, and Call-center channels of Entel, a Telco Company.Key Activities:​- Manage a development team and customer relationship.- Leading team members and motivating them to accomplish their goals.- Service management in accordance with the organization's methodology and procedures. - Ensure the accomplishment of SLA’s targets.- Identify, manage, and solve the main problems.- Elaboration of a monthly status report.

Project: - Order Negotiator: Creation of an Order Negotiator ecosystem to guarantee a new experience using open-source technologies and to reduce the workload of EOC (Ericsson Order Care) negotiations as a resilient solution with a scalable architecture, oriented to micro-services and with all the negotiation rules planted in B2C offer. This solution replaced EOC ShoppingCart solution.- Decouple OneClick: Decoupling of OneClick (Order Entry solution) from the EOC backend to ensure a scalable and flexible solution with a micro-service architecture without EOC dependencies, also contributing to reducing EOC workload, and optimizing performance and costs.Key Activities: - Project management of different project streams in distinct locations (Onshore/Offshore) to deliver customer requirements using a hybrid methodology.- Develop detailed project planning.- Leading and performing Risk Management, tracking of actions and issues, and dependencies management.- Control the Project Performance – schedule and costs.- Recommending procedural changes and implementation of best practices, to promote the alignment of different teams with different cultures.- Leading team members and motivating them to accomplish their goals.- Promote and conduct team meetings.- Conflict Management among the several teams within the Project.- Scope Management - responsible for identifying project changes.- Stakeholders engagement and customer expectations management.- Develop a communication management plan.- Elaboration and presentation of weekly Progress Status reports to stakeholders.- Continuous collection of lessons learned with improvements to be adopted in future similar projects.

Affinity Customers (B2B2C): New features for OneClick (Order Entry solution) that will enable the B2B market to offer affinity agreements to its customers, in a way that the workers of the companies can access the benefits/discounts in Entel.Key Activities: - Develop a communication management plan and detailed project planning.- Leading and performing Risk Management, tracking of actions and issues, and dependencies management.- Scope Management - responsible for identifying project changes.- Control the Project Performance – schedule and costs.- Leading team members and motivating them to accomplish their goals.- Stakeholders engagement and customer expectations management.

Projects:CPQ Mobility: This is a D2D (door-to-door) sales platform that gives a unified experience (tablet, smartphone) to the customer and improves sales. As a basis for an omnichannel experience, CPQ D2D architecture is designed and supported as part of the Order Negotiation layer. Omnichannel Platform: This is a UI and service layer that is integrated with CRM, ON, Catalog, and legacy systems to give the customer and user a simple experience in the stores and call center making the operations easier, faster, and more effective. UCT: Unified Configuration Tool – a solution that unifies all the business configuration process, being a single point of configuration, built on top of Telco FULLSTACKs, such as CBIO (Ericsson) and Oracle (Siebel CRM). B2B: CPQ prototype for B2B business from a design perspective. Internal Journeys: To clearly explain to the collaborators of Readiness IT which are the different roles that exist in the company what their paths were and our documentation.RIT Skill Match: Local application in Java for skill management. That allows people to be managed by their skills, so the skills will be evaluated and quantified by a score. This platform is also intended to match these skills with the different departments.RIT Talent Center: A platform that supports E2E in the recruitment process.Key Activities:- Development/Improvement of internal project management processes according to good practices, with an emphasis on risk management and stakeholder management.- Identify and manage risks and problems in projects.- Elaboration of progress weekly Status Report.- Promote teamwork and team motivation.- Monitoring overall progress and use of resources, initiating corrective action where necessary.

Castelo Branco E Região, Portugal