Sofia Sofian Email & Phone Number

- Responsible for the company's global Guide Staffing & Recruitment process- Development of creative and cost-effective sourcing strategies- Headhunting- Planning and implementing networking and referral programs- Screening and interviewing candidates to ensure a good fit- Reporting- Planning and improving of the Recruitment processes based on the company's short-term, mid-term, and long-term needs- Interaction with Project Managers to define profiles and set priorities- Working together with the Marketing Department to design and implement job advertising campaigns- Scouting trips to different touristic destinations in order to gather information, recruit guides, and contact potential business partners.

Kuala Lumpur, Malaysia

Main PurposeAs a Customer Success Associate i am responsible for developing and managing our clients request to ensure the services provided are successful. In ensuring this, we promote our loyalty and maintaining client retention Job Responsibilities● Responsible for successful implementation of the GO1 training platform (Learning ManagementSystem, SaaS) at GO1 clients.● Analyse and understand client's training needs and processes in order to offer solutions to thoseneeds by configuring and implementing the GO1 training platform.● Train, educate and assist users in performing tasks in the GO1 platform.● Analyse and document bugs, issues and feature requests, and liaise with the development team to have those resolved and implemented in optimized priority to ensure best overall customer satisfaction● Perform proactive customer satisfaction activities as well as reactive problem solving, aiming atincrease in customer satisfaction and reduced churn.● Be responsible for general client satisfaction and portfolio of clients● Up selling services to expand clients portfolio● Provide assistance and support to colleagues and other teams whenever it is needed.● Answer and solve technical support enquiries in person, via phone, online chat, and email● Work with online systems such as: ticket support systems, learning management system,communication systems and other online tools.● Perform whatever is necessary to make our clients succeed in what they need.

Perak, Malaysia

Main Duties – Country Head • Management of Country Head’s calendar • Management of Country Head’s correspondence • Confirmation of invitations received for Country Head • Compile and prepare expenses claim • Updating the divisional calendar of activities • Coordinate and schedule Malaysia office, Business Unit and other staff meetings • Coordinate places and locations for any internal / external meeting by sourcing and confirming the venue as well as ensuring reservations are done thoroughly • Arranging flights and accommodations as and when required Other tasks• Prepare, monitor and updating the cost sheet which involves me tracking the budget for the project and ensuring everything involved with the project is accounted for (purchases, vendors, expenses, 3rd parties, etc.) • To ensure all charges from 3rd parties or vendors are according with contract agreement. • Review test pack reports and ensure reports are completed based on clients request • Supporting engineers on documentation and other related things • Arranging logistics for engineers and 3rd parties to and from the project location. • Filling and documenting all invoices, travel details, timesheets accurately. • Ensuring office needs for site offices are all in order • Visa / work permit applications for foreign engineers.• Assist management on any other matters that requires urgent attention. • Liaise with clients and vendors to ensure issues are dealt with efficiently.

Kuala Lumpur, Malaysia

Planning & Time Management • Monitor and maintain the rig's Crew Schedule and circulate it to the appropriate persons. • Prepare weekly crew change list and chopper / boat list to Radio Operator. • Oversee local crews’ movements, ground arrangements and recruitment's. • Ensure the effective and timely communication of mobilization details.• Ensuring crews benefits and work policies are up to date in accordance with the company policy. • Respond to all payroll queries in a professional and timely manner. • Carry out regular review of the training deficiencies prior crew going onboard and communicate the status to the rig management, HSE Advisor andHSE Supervisor. • Coordinate, monitor and maintain crews visa’s status / work permit. Communication • Constantly communicating with OIM, rig manager to ensure no pending issues and to update daily crew’s movements. • Working closely with recruitment, training and finance departments to discuss on issues pertaining to manning, training needs and payroll. • Daily communications with travel agents, hotel representatives to ensure flights are prepared accordingly and crews accommodations are in place. • Daily communications with base agent Travel Arrangements • Prepare travel arrangements for office / corporate travellers. • Prepare travel arrangements for international and local crews. • Coordinate travel and accommodation for personnel attending training courses. • Provide 24 hours standby call / emergency Reports • Prepare monthly HR report that consists of recruitment and training deficiencies. • Prepare minute meetings for weekly update to senior managements. Administration • Applying PETRONAS smartcard / offshore passport applications • Arranging crews medical appointments • Prepare timesheets, process expenses and training information • Daily updates of personnel movements onto system. • Review invoices • Visa / work permit applications.

Kuala Lumpur, Malaysia

* Manage the Velocity program - a Virgin Blue frequent flyer program dealing with flight bookings, points claim, point’s redemption and any other queries that are affiliated with the Velocity program. * Ensuring members inquiries are being dealt within a satisfactory manner, giving them accurate information and assist them step by step if they're having problem dealing with our website. * Processing escalation* Emails inquiries

Kuala Lumpur, Malaysia

*Attend to customer's complaints or inquiries via phone call, email or walk in. *Key in the complaints/request through our system and assigned to the person in charge. *Tracking - which is to update our customers of the status of their issues and also ensuring that the person in charge is attending the issue. *Collecting the necessary documentations from customers’ site. *Filing for all documentations received. *Prepare a monthly report to send to our client. *Answering incoming calls, handle customer's inquiry, assist in clerical and admin work, also assist with other departments, ensuring the office is in a tidy and presentable environment, welcoming guests coming in.