Sofia Spaniolo-Carcano Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

As the Aesthetic Sales Manager, I direct the overall operation of the spa to maximize profits through exemplary customer service and customer satisfaction.✔Play an integral part in opening the first Chicago location, leading a team of 8 service providers to close $76K in sales within the first month.✔Lead the spa opening from the ground up, including coordinating with vendors, scheduling staff training, and executing store openings.✔Conduct networking activities and communications with neighboring businesses and promote all spa facilities, services, and activities.✔Monitor med spa performance and develop marketing plans using creative ideas and strategies to grow the business.✔Perform various administrative duties such as payroll, scheduling, inventory, and reporting.

San Francisco Bay Area

Chicago, Illinois, United States

During my time with Ulta Beauty, I served as the acting General Manager for two locations, overseeing all aspects of thestore's beauty services department and ensuring that guests have an extraordinary service experience.✔Initially worked as a Retail Sales Manager and was promoted to Retail Operations Manager within six months andlater on became the Services Manager after 1.5 years.✔Led a team of beauty professionals and specialty boutiques at the highest volume store in the Central East region.✔Worked closely with third-party vendors to execute corporate brand events, drive prestige sales, and increase guestloyalty and experience.✔Reviewed and interpreted financial and operational reporting regularly and coached associates to greater levels ofproductivity through chat-ins/chatouts, goal-setting meetings, and individual development plans.

Chicago, Illinois, United States

I managed the overall operation of the store to achieve store sales and profitability as well as supervising store associates,proper merchandising, and protection of store assets.✔Processed the recruitment, hiring, performance management, and discipline of direct reports to ensure teams areengaged and performing their responsibilities to achieve company deliverables.✔Provided prompt, courteous, and accurate customer-focused interactions that built customer loyalty, resulting inaveraging $20k in monthly sales.✔Led the location transition to outlet location, guaranteeing consistent process flow, including setting markdownprices based on profit margins and creating store layouts and window displays.

Chicago, Illinois, United States

While working as a Store Manager for American Apparel, I led the day-to-day operations of the store in the areas of salesobjectives, customer service, staffing, employee relations, management, payroll, and operating expenses.✔Supported and executed in-store promotional activities with a high level of engagement, increasing same-store salesby 15%.✔Managed window displays and sales floor layouts according to product performance, new inventory, and industrytrends.✔Supervised, trained, and developed store associates on the company’s standard operating procedures (SOPs).