Marketplace Digital Merchandizing And Customer Operations
Conshohocken, Pennsylvania, United States
Assisted vendors and independent pharmacy owners with the technology transition to the Marketplace platform; provided direct support on order/shipping updates, refund processes, site navigation, soliciting site feedback, and general new customer onboarding; utilized Mirakl platform to support customer operations. Learned and utilized Full Story and Contentstack platforms to conduct competitive analyses and market research for effective website merchandizing; monitored live sessions to observe customer interest in products and customer movement throughout the site. Worked collaboratively with Operations, Marketing, and Customer Experience team members to provide support between customers and sellers.