Sofia Steinbach Email & Phone Number

Escondido, Ca, Us

California, United States

Serve as the primary point of contact for clients in the K-12 and Higher Education systems, building and maintaining consultative relationships with decision makers to support company interests. Act as a subject matter expert in company service offerings to support and guide clients’ needs. Primary duties are:- Maintaining the role of primary account manager for over 100 district partners, executing strategic touchpoints to uphold and nurture the health of client relationships-Applying data-driven insights to illustrate partnership value and use analytical findings to offer strategic recommendations to clients- Consistently surpassed retention targets, achieving or exceeding the goal of 97% through strategic initiatives and client focused solutions- Provide in-depth and accessible product training to stakeholders across the educational spectrum, ensuring a thorough understanding of features, benefits, and proficiency in utilization.- Spearheaded the development of fresh internal documentation protocols, consistently ensuring their accuracy through ongoing maintenance- Designed and implemented a comprehensive, 8 week onboarding and training initiative for newly appointed team members, ensuring seamless integration into the team- Actively participate in ongoing efforts to refine and enforce best practices that prioritize the mental health and wellbeing of students from diverse backgrounds.

San Diego, California, United States

Assisted clients through education, advocacy, and empowerment on the Housing First San Diego Hotline, Landlord Engagement Line, Perinatal Care Network, and First Five Lines. Developed specialized expertise in health and housing related topics including landlord engagement, home accessibility, affordable housing, rental assistance, shelter, and homeless services. Key responsibilities included:- Conducted light case management, assessing client needs using screening and assessment tools- Assisted with applications for public and community resources, leveraging direct referrals when necessary- Accurately documented client interactions in various systems, emphasizing culturally competent data gathering and identification of gaps in services- Created case plans for clients considering the 14 social determinants of health and housing barriers- Supported emergency response efforts to Hurricane Ida- Led training and coaching sessions for the Community Connector team for enhanced performance improvement in telephonic services

Long Beach, California, United States

Advanced the success of the YMCA branch by managing and enhancing aquatics programing. Highlights include:- Established a flagship water safety program for low income students at 6 elementary schools- Oversaw daily program operations to guarantee quality service and programing- Managed recruitment, training, and development of staff to align with aquatics safety regulations- Efficiently handled fiscal responsibilities including budgeting and expense control- Acted as a liaison during the Annual Support Campaign, supporting the branch in exceeding fundraising goals- Created and executed marketing content for new and routine aquatics programming- Maintained accurate program statistics to support the receipt of grant funding- Established and maintained collaborative relationships with community entities

Master Of Education - Med, Adult And Continuing Education And Teaching

Bachelor Of Arts - Ba, Mass Communication/Media Studies