Sofia Torres-Crespo Email & Phone Number

Rancho Mirage, California, United States

Elevate Compliance Standards: Enhance and streamline compliance training procedures through data-driven strategies, ensuring alignment with the Ritz-Carlton’s luxury standards and consistently achieving compliance training goals.Quality Assurance and Analytics: Conduct comprehensive self-audits and leverage business analytics to monitor and evaluate compliance and quality metrics, reinforcing the brand’s reputation for excellence.Data-Driven Training Program Development: Design and manage innovative training programs and monthly initiatives for departmental representatives, using analytical insights to foster a culture of continuous improvement and exceptional service.Strategic Assessment and Development: Develop and implement self-assessment tools informed by business analytics to identify training needs for leaders and employees, driving professional growth and operational efficiency.HR Partnership and Business Analytics Support: Collaborate closely with the Human Resources department, providing strategic support for daily operations through data analysis and contributing to the overall employee experience.

Multimedia creator, editor, and strategist.

Pasadena, California, United States

Applied Learning Science: A remote start-up, fast-paced consulting firm specializing in web-based training and workforce development solutions to transform organizations.• Coaching and mentoring entry-level to executive leadership through the change process and organizational restructuring utilizing the ADKAR model to reduce resistance to change.• Develops and prepares training materials, including PowerPoint decks, e-learning modules, and DiSC behavioral assessments.• Collaborates with a team to meet clients’ needs, such as redesigning new hire orientations, creating realistic job previews to reduce turnover rates, and converting instructor-led workshops into self-paced virtual content. • Gathers data from SMEs to customize the training content to diverse audiences in experience and industry. • Reviews training data and generates client reports on participant feedback, success factors, sustainability, and return on investment to present to executive leadership.• Coordinates logistics with stakeholders and SMEs for efficient deliveries while accurately maintaining records for consolidation.

• Designed multimedia training content to help learners understand key concepts and capture attention. • Technically experienced using multimedia software: - Adobe Creative Cloud (Photoshop, Audition, Premiere Pro, & After Effects), Final Cut Pro X, & Canva.• eLearning design using Learning Management Systems (i.e., SAP Litmos & Canvas) to train new hires. • Used Excel, PowerPoint, SharePoint, and infographics to present reports on project planning.• Assigned and interpreted DiSC behavioral assessments to new hires before onboarding or training sessions. • Supported onboarding facilitators with technical support, including PowerPoint decks, LMS overviews, Zoom breakout rooms, polls, and chat messages.• Transcribed Spanish oral training and a 170-page training manual to develop and revise Spanish training resources for executive stakeholders.

Rancho Mirage, California, United States

• Rated highly in customer reviews and management audits for presentation and guest engagement skills.• Frequently chosen by management to give VIP tours to high-ranking government officials.• Adaptable in managing sudden changes or modifications to tours.

Rancho Mirage, California

• Collaborated with executives on multiple projects in a fast-paced work environment. • Supported retreat and event coordination involving meetings, activities, and guest accommodations.• Represented guest services when attending to guests of high-ranking status at a high-level retreat facility and off-property.• Handled confidential information, including financial documents, employee and guests’ personal information, etc. • Completed purchase orders and reports for several departments.

Rancho Mirage, California, United States

• Rated highly in customer reviews and management audits for presentation and guest engagement skills.• Frequently chosen by management to give VIP tours to high-ranking government officials.• Adaptable in managing sudden changes or modifications to tours.

San Bernardino, California, United States

• Facilitated a classroom of 18 undergraduate students of diverse backgrounds, cultures, and experiences.• Adapted adult learning theory and teaching pedagogy to students’ knowledge of psychological research methodologies and statistics. • Designed instructional content encompassing course components, including a lesson plan, syllabus, course content, interactive activities, and supplemental resources. • eLearning design using LMS (i.e., Canvas & BlackBoard).

San Bernardino, California, United States

• Analyzes empirical research and statistical reports to develop solutions for the prevalent needs of community members. • Translates empirical findings into digestible multimedia content for social media distribution.

Palm Desert, California

• Tutored undergraduate students in various research, statistics, psychology, and business courses.• Developed and facilitated academic and mental health workshops for students and faculty. - These workshops improved the studio’s attendance by ~ 25% every semester.• Customized presentations, communications, handouts, demos, tutorials, templates, job aids, training materials, and other media, supporting learning activities, and enhancing and maintaining instructor-led and computer-based learning.• Analyzed the DFWI rates for selected courses to develop and implement solutions to improve organizational effectiveness.

Palm Springs, California

• Trained cashiers on how to use the point of sale (POS) system and on customer engagement. • Responsible for alleviating customers’ grievances, including refunds, ticket exchanges, or any miscommunication. • Demonstrated critical thinking skills when faced with complex experiences with customers that led to successful results and customer satisfaction.

Master'S Degree, Industrial And Organizational Psychology, 3.91 Gpa

Activities and Societies: Thesis under Dr. Mark Agars's supervisionExpected to graduate in July 2023

Bachelor'S Degree, Industrial And Organizational Psychology, Cumulative 3.82 Gpa

Activities and Societies: Department of Psychology Honors Program, PDC Psychology ClubGraduated with Magna Cum Laude and Departmental.

Bachelor Of Business Administration - Bba, Management, Cumulative 3.82 Gpa

Activities and Societies: Member of the PDC Business Club, Representative of PDC's Hospitality ProgramGraduated with Magna Cum Laude.