Sofia V. Email & Phone Number

Victoria, Bc

- Maintained high standards of customer service during high-volume, fast-paced operations - Communicated clearly and positively with coworkers and management- Followed procedures for safe food preparation, assembly, and presentation - Assisted management with inventory control and stock ordering - Cross-trained with team members to ensure seamless service- Took initiative to find extra tasks when scheduled duties were completed- Stored food in designated containers and storage areas to prevent spoilage.- Managed the entire kitchen during night shifts.- Gathered and emptied trash and recycling bins.- Set up and took down chairs and tables.- Wet mopped and spot mopped public lobby areas and back food prep/ grill area. - Cleaned public restrooms, including scrubbing sinks, toilets, countertops and mirrors.- Emptied all trash cans and replaced liners.- Maintained all janitorial equipment in a clean, safe and operable condition.

Victoria, Bc

- Providing reception support services by answering and directing incoming calls on a busy phone line - Greeting and assisted visitors and clients by providing advice and guidance whilst maintaining a naturally friendly and positive attitude - Registering new clients for different activities and membership - Responsible for transactions and basic accounting duties

Victoria, Bc

- Maintaining an organized and sanitized work area at all times- Making sure all storage areas are tidy and that all products are stored appropriately- Constantly using safe and hygienic food handling practices- Setting up stations and collecting all necessary supplies to prepare menu for service- Using food preparation tools in accordance with manufactures instructions- Closing the kitchen correctly and following the closing checklist for kitchen stations

- Providing callers who are in crisis with support and active direction, in response to urgent needs- Sharing knowledge of community resources to help resolute the caller's conflict- Working collaboratively with the caller and communicating genuine concern- Being accepting of the feelings the caller may have and supportive of their decisions- Being supportive, encouraging and empowering of the caller

Victoria, Bc

Bladerunners Program, Hospitality

Receiving job readiness training as well as various certification such as WHMIS, FoodSafe Level 1, Barista Training, Back & Ladder Safety.

High School Diploma, High School/Secondary Diplomas And Certificates

Activities and Societies: Graduated with honors.