Sofia V. Email & Phone Number

Perú

Perú

Deal directly with customers either by telephone, electronically or face to face.respond promptly to customer inquirieshandle and resolve customer complaintsobtain and evaluate all relevant information to handle product and service inquiriesprovide pricing and delivery informationperform customer verificationsset up new customer accountsprocess orders, forms, applications and requestsorganize workflow to meet customer timeframesdirect requests and unresolved issues to the designated resourcemanage customers' accountskeep records of customer interactions and transactionsrecord details of inquiries, comments and complaintsrecord details of actions takenprepare and distribute customer activity reportsmaintain customer databasesmanage administrationcommunicate and coordinate with internal departmentsfollow up on customer interactionsprovide feedback on the efficiency of the customer service process.

Deliver agreed revenue and share objectives on a monthly, quarterly and annual basis; achieve monthly KPI’sDrive new business growth across all facets of the business in line with the sales targets/budgets set by the Sales ManagerContinuously promote sales activities personally, by developing and concentrating on new key accounts and developing business with existing accountsEnsures accurate compilation and reporting of operational and financial information about the customersAchieve a balanced portfolio of business that maximizes operational efficiency and reduces risk all in accordance to the allocation of targets set by the Sales ManagerPrepare sales plans and reportsConduct customer presentations and details sales/project proposalsConstant communication with new customers, customer support and the freight management departments about relevant company policies, departmental expectations and customer expectationsEnsure all customer visits, opportunities and any other customer information are updated with the requirements and expectations.

Plans, organizes, controls, integrates and evaluates the work of assigned staff; with staff, develops, implements and monitors work plans to achieve goals and objectives; contributes to the development of and monitors performance against the annual department budget; supervises and participates in developing, implementing and evaluating plans, work processes, systems and procedures to achieve annual goals, objectives and work standards.evaluates the performance of assigned staff; establishes performance requirements and personal development targets; regularly monitors performance and provides coaching for performance improvement and development; recommends compensation and provides other rewards to recognize performance; subject to management concurrence, takes disciplinary action, up to and including termination, to address performance deficiencies, in accordance with the policies and labor contract agreements.Provides day-to-day leadership and works with staff to ensure a high-performance, customer service-oriented work environment that supports achieving the sales missionPerforms and manages the sales, prepares schedules and reports.Establishes and maintains procedures and ensures the sales with an excelent service to the customers.

Plans, organizes, integrates and evaluates the work of assigned staff; develops, implements and monitors short and long-term work plans to achieve goals

listening to customer requirements and presenting appropriately to make a sale;maintaining and developing relationships with existing customers in person and via telephone calls and emails;cold calling to arrange meetings with potential customers to prospect for new business;responding to incoming email and phone enquiries;acting as a contact between a company and its existing and potential markets;negotiating the terms of an agreement and closing sales;gathering market and customer information;representing their company at trade exhibitions, events.negotiating on price, costs, delivery and specifications with buyers and managers;challenging any objections with a view to getting the customer to buy;advising on forthcoming product developments.creating detailed proposal documents, often as part of a formal bidding process which is largely dictated by the prospective customer;liaising with suppliers to check the progress of existing orders;reviewing your own sales performance, aiming to meet or exceed targets;gaining a clear understanding of customers' businesses and requirements;making accurate, rapid cost calculations and providing customers with quotations;attending team meetings and sharing best practice with colleagues.