Sofia Velasquez Email & Phone Number

Mcallen, TX

• Document each customer’s inquiry information into the database and answer and resolve benefits information.
• Resolve and help with claims and billing issues.
• Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible.
• Follow-up with callers as necessary.
• Use statistical contact center data to make improvements to performance.
• Outbound calling for surveying to obtain client specific information.

Dallas/Fort Worth Area

Irving, TX

Manage a team and responsible for their training, development and motivation. * Perform front desk procedures and oversee the safety and security of the hotel, as well handle any enquirers effectively and efficiently. * Excellent attention to detail. *As an assistant front office manager reviews VIP reservations, amenity orders, resumes for incoming and.

Addison, TX

*Oversee all aspects of hotel.* Directed Operations and business functions for the property.* Oversee and trained hotel staff.* Maximized revenues by increasing the average daily rate through internet based third-party wholesalers. * Developed, implemented and sustained aggressive solicitation program focusing on increasing business. * Leadership and.

Irving, TX

*Assisted in managing housekeeping and laundry functions and staff on a daily basis to ensure property guest rooms, public space and employee areas are clean and well maintained. *Directed and work with team to successfully execute all housekeeping operations. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget..

Dallas, TX

* Manage a team and responsible for their training, development and motivation. * Perform night audit procedures and oversee the safety and security of the hotel, as well handle any enquirers effectively and efficiently. * Excellent attention to detail. * Ensure that all areas of the hotel, equipment and grounds are kept secure so that all visitors and.

Dallas/Fort Worth Area

* Oversee all aspects of hotel 181 rooms.* Directed Operations and business functions for the property with 186 rooms * Oversee and trained 31 employees. * Maximized revenues by increasing the average daily rate through internet based third-party wholesalers. * Developed, implemented and sustained aggressive solicitation program focusing on increasing.

Irving, TX

* Oversee all aspects of hotel. * Direct Operations and business functions for the property of 81 rooms. * Experience with P&L Reports. * Execute weekly payroll. * Leadership and People Management motivate, trained and coach team members. * Work closely with Revenue Manager to have new strategies to be better than our compset.

Austin, Texas Area

* Oversee all aspects and day to day Operations of the hotel. * Managed 32 employees/ 186 rooms. * Work together with Sales Manager to bring growth to room revenue. * Trained, hired, coach, motivate employees. * Weekly Payroll. * 10 Meeting Spaces. * P&L Reports, Star Benchmarking Reports. *Assure all safety of hotel guests and employees.* Performed OSHA.

San Marcos, TX

* Oversee all aspects of hotels. Hotel has 92 rooms. * Managed 25 employees.* Worked closely with Hotel Owner on strategies to bring growth to hotel revenue. *Cold calls, Sales Calls, Parking lot shop. * Work together with Texas State University and San Marcos Board of Tourism to increase sales. * P&L Reports. * Weekly Payroll.

Associate Certificate, Accounting And Finance

General Studies, High School/Secondary Diplomas And Certificates