Sofia Villa Boy Email & Phone Number

Puebla City, Pue., Mx

Mexico City, Mexico

- Restructured the Customer Success Team, created the Customer Support Team, and redefined the roles to nurture a $40M+ USD multi product portfolio of 98+ clients with a seamless experience.- Led a coordinated strategy that increased platform adoption to 90% of the client base; redesigned the client handoff and request processes for quicker cash turnover (less than one business day).- Created and implemented a service model based on client profiling, increasing the second transaction rate by 20%.

Mexico City, Mexico

- Coordinated and managed all reports for stakeholders: investors, company, C-suite members on a weekly, monthly and quarterly basis.- Co-led the company restructure during H1-2021; designed the structure, report lines, as well as KPIs; implemented a new strategic planning methodology; led key recruiting processes.- Executed the cross-company initiative to double the cash-in points for the retail banking customer base. - Supervised the development and execution of new product initiatives during their testing phases.

México

- Redesigned the Accelerator program into a group curriculum, increased profitability by 20% and reduced expert time per entrepreneur by 50%. - Increased Monterrey’s program NPS by 30% through service plan restructure, team redesign and feedback processes.

México

- Led the reengineering of the entrepreneur cohort selection, onboarding and follow up processes, leading to a 40% reduction in mentor time needed.- Designed and tested new programs for the Accelerator: a. Advisory Board membership: 25% more profitable, reduced expert time by 30%. b. A bootcamp to pitch and sell to retail chains, 9 participants in the beta test. c. Investor Day: developed to connect capital and talent, 50% of the participants found an investor.

México

- Assessed 60+ companies in shaping their strategy during: restructuring, fund-raising; expansion, turn-around and closing strategies.- Managed and nurtured a client portfolio of 80+ accounts, focused on efficiency and retention, increasing CLT in 50% and membership renewal rates to 70%.

Bachelor In International Business (Bib), International Business, Foreign Trade

Activities and Societies: SALIN (student association)

Masters Degree, Internet Business (Transformación Digital)

Exchange Student, International Business, Foreign Trade

Activities and Societies: International Business students at Telfer