Guest Orrientated and result driven Hopsitality Professional. Five years of experience in both service/hospitality currently as front desk agent for Hampton Inn by Hilton located in Fredericksburg, Texas, a bustling town known for their tourism and guest experiences. Background as a hostess in high-stress, high end restaurants. Experience in challenging environments as a leader of a class of 24. completed the Google IT Support Professional Certificate withing the last two years— an intensive IT support program covering subjects such as troubleshooting, customer service, operating systems, system administration, and security, and includes evaluative hands-on assessments.