Sofia Yaseen Email & Phone Number

Jordan

My Responsibilities:- Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification.-Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action.-Moderate all user-generated content in line with the moderation policy for each community.-Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions-Managing boosting and advertising campaigns.-Managing Influencers marketing campaigns.Media Attached: You can find some of the pages that I'm handling their social media.

Responsibilities:•Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification•Generate, edit, publish and share daily content (images, video , text ) on facebook and instagram and and Twitter , that builds meaningful connections and encourages community members to take action.•Set up and optimize company pages within each platform to increase the visibility of company’s social content•Moderate all user-generated content in line with the moderation policy for each community•Create editorial calendars and syndication schedules•Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information •Creating Daily, Weekly and Monthly analytics Social media reports for Facebook, instagram, and Twitter.•Working hand to hand with the Graphic designer to come up with new and creative Ideas.•Working hand to hand with the community team to help them answer our customers inquiries and upgrade their work quality.•Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions

Jordan

Responsibilities: •Set and implement social media and communication campaigns to align with marketing strategies.•Provide engaging text, image and video content for social media accounts.•Respond to comments and customer queries in a timely manner.•Monitor and report on feedback and online reviews.•Organize and participate in events to build community and boost brand awareness.•Coordinate with Marketing, PR and Communications teams to ensure brand consistency.•Liaise with Development and Sales departments to stay updated on new products and features.•Build relationships with customers, potential customers, industry professionals and journalists.•Stay up-to-date with digital technology trends

Amman

Location: Amman, JordanCompany Industry: Employment Placement Agencies/RecruitingJob Role: Customer Service and Call CenterKey Responsibilities:Training:• To provide Bayt.com’s Client with a training (physical or telephonic) to ensure their understanding of the website tools and basicfunction.• Provide the new employees of Bayt.com with a training on the products and services of Bayt.com• Train the employees on any new feature or new service.• Train any junior product Specialists until they are fully aware of all the details for this position.Customer Service:• Post and activate job posting as per the client’s requirement. Ensure continuous follow up with the client to make sure postingcredits are utilized.• To follow up with clients and confirm their satisfaction• To leverage this relationship ultimately to promote Bayt.com products and services and motivate repeat client usage (Renewals).• To obtain testimonials from clients on the benefits of Bayt.com services.• To promote positive client experiences on Bayt.com.Recruitment:• Do the recruitment on Behalf of Bayt.com clients and then share with them shortlisted CV’s .• Conduct telephonic Interviews for the shortlisted candidates on behalf of the clients and then share the interested ones only.• Assist with the recruitment for Bayt.com and conduct Telephonic Interviews for the candidates and then shortlist the candidatesaccording to their qualification and report the most relevant ones.• Handling Live Chat ( Respond to customers on chat,Maintain client relationship for business and help the sales team in achieving target )

Amman

Customer Service Executiveat AramexAchievements:• Handling main accounts of our clients in United Kingdom, such as ( DPD, Pretty little things, Mango, Children Saloon, Bohoo,Voga Closet, P2P, WN, Asendia)Key Responsibilities:• Attended to customer complaints and resolved the same to their full satisfaction by following up and coordinating with theappropriate person/ department.• Generate reports of shipments details, cases and client complains.• Follow up and manage the accounts needs.• Tracking traffic trends and conducting capacity planning and staffing studies• Collaborating with other Aramex teams to implement customer experience initiativesMay 2015 - December 2015Contact Center ExcutiveCompany Industry: Customer ServiceJob Role: Customer Service and Call CenterKey Responsibilities:• Attended to incoming telephone calls, tracked shipments and provided necessary information to the customers on ongoing basis.• Arranged booking of shipments, pick up of shipments from the customers’ and other locations as per schedule to ensure timelydelivery.• Attended to customer complaints and resolved the same to their full satisfaction by following up and coordinating with theappropriate person/ department.• Arranged cases and e mails, after the shipments, within the phone call limit, thereby multitasking and meeting all therequirements.• Managed both incoming and outgoing shipments for banks by picking up outgoing shipments on time and delivery of incomingshipments.• Collected information about potential customers and provided leads to the sales team to enable them to work further for customerdevelopment.• Identified training needs of new agents, provided necessary training and arranged preparation and submission of daily reports.• Managed “Shop and Ship” service for the customers, who were registered for this service, to enable them to use 18 physicaladdresses in different countries as delivery point to avail prompt service.

at Hunger StationLocation: Amman, JordanCompany Industry: Customer ServiceJob Role: AdministrationKey Responsibilities:• Transferring data from paper formats into computer files or database systems• Typing in data provided directly from vendors• Creating spreadsheets with large numbers of figures without mistakes• Update existing data• Upload restaurant's logos,

Location: Amman, JordanCompany Industry: Government SectorJob Role: Customer Service and Call CenterKey Responsibilities:• Validating applicant’s documents.• Processing each applicant’s visa application by checking passport details, entering accurate data and handling cash payments• Supporting and helping applicants by providing full information on the visa types and process• Submitting applications within the specified service level• Provide a great customer service experience to all applicants• Process applications quickly, accurately and pleasantly• Escalate queries and issues in a timely manner

Bachelor'S Degree, Business Administration And Management, General

High School