Sofia N. Email & Phone Number

Seville, Oh, Us

Akron, Ohio, United States

United States

• Worked at client’s facility. • Verifying each product’s SKU, location, quantity, upload date to the PC.

United States

• Customer’s new parts Simple and Order Management.• Follow-up on open orders and back orders for updated availability daily.• Coordinates with Production, Sales, Shipping, and Purchasing teams to provide updates on order status and product issues.• Resolving customer order issues (Shipping missing, Tech support).• Warranty Processing and Returns.• Identifying part number, pricing, quality and invoice accuracy.

Akron, Ohio, United States

•• Transfer Check-In (Confirm each SKU is inside the bag)• Identifying SKUs, pricing and quality accuracy.• D&D (Verify the SKU information is correct, processing merchandise to the correct vendors)• Maintain attention to detail for each stage of production. • Support department manager in general administrative tasks.

Akron, Ohio, United States

Dongguan, Guangdong, China

• Prioritizing orders and selecting approved service providers to fulfill each order.• Effectively communicate across departments with Manufacturing to provide updates on the status of orders to headquarters daily. Create Packing label, Shipping label to production for each SKU and order.• Worked with forwards to arrange booking. Coordinates bookings with payments and product availability while handling quoting and report to headquarters. • Provides Customer Service to the international customer base, answering all requests in a timely manner. Build and maintain working relationships with international customers. • Coordinates with Materials Management, Manufacturing and Shipping Departments to ensure timely movement of orders to meet ship date.• Maintains a working knowledge of the product line to achieve all of the above and provide technical support.• Obtain Credits for Short-Shipped Products.

Guangzhou, Guangdong, China

•• Preparing quotations. • Entering Quote and Re-quote requests. • Communicate with customers to resolve discrepancies between orders, driving towards a successful outcome for customers.• Coordinates directly with manufacturing and purchasing teams to assist in resolving pricing questions.• Worked with Finance to coordinate new customer onboarding.• Provide resolution for Invoice discrepancies.• Maintained close relations with customers and suppliers.

Education record

Certificate, Medical Coding

Activities and Societies: The Languages of MedicineTranslating medical information into universal alphanumeric codes.