Sofia Zanini Email & Phone Number

Imola Italy

Contact with customers in Europe in German, Spanish, French and English language, managing of complaints, processing of orders and follow up of different requests of customers, organizing shipment of material, organizing business travels in the company, participation to exhibition in Germany and France, checking of payments, daily contact with other departments in the company, archiving of files, reference person in the company for all kinds of problems.

Italy

Customer service in the German speaking department. I was the reference person in the company for some agents in Germany I processed the purchase orders of different customers, I organized many visits in the company for agents and customers, I was in charge of checking the payments of the customers, I translated many documents as the user manual or commercial letters, I was responsible for the implementation of a project called Clip tile. I took care of the complaints of the customers in case of problems with the product.

Castelfranco Veneto (Tv) Italy

I replaced sometimes my collegue at the receptionist desk and I worked in the customer service department. I took care of some of the most important customers all over the world, I processed all the purchase orders using AS400 and then SAP and I processed also the orders of spare parts. I translated many documents in different languages as German, English, French and Spanish, I organized many meetings with the customers, I took part to different fairy trades in Italy

Montebelluna (Tv) Italy

I worked in the export department and assistant of the export manager. I was in charge of daily contact with the customers and worked as assistant of the export manager. I was in charge of processing the purchase orders and organized the fashion show for the presentation of the new collection of clothes

Caerano San Marco (Tv) Italy

I worked in the customer service department, I processed the purchase orders of products and spare parts, I participated to the exhibition in Milan and I translated many commercial documents. I worked as interpreter for the technical department

Galliera Veneta (Pd) Italy

I worked as secretary of the export manager for South and Central America. I prepared the sales offers, I distributed the incoming faxes and letters to the different departments, I filed all the commercial documents, I typed different documents that the export manager gave me

M.B.A. Master In Business Administration, Business, B

Activities and Societies: Clemson University in South Carolina We studied accounting, finance, human resource management, production.

Grundstudium Der Deutschen Sprache, German Language And Literature

Activities and Societies: Philipps Universitaet in Marburg am Lahn in Germany I studied German language and literature

Lingue E Letterature Straniere, Foreign Languages And Literature, 105

Activities and Societies: Universita' Ca' Foscari in Venice (Italy) I studied English and German language and literature