Sofia Begum Email & Phone Number

Bankstown, New South Wales, Australia

Sydney, Australia

Sydney

Rhodes

Contact Center -Full Time

Sydney, Australia

I provided a timely and accurate bookings management system, including managing calls, processing and allocating booking assignments. I diligently prioritised all tasks and delivered accurate outputs to minimise queues and maximise profits.I endeavoured to forge a rapport with clients and dealt with all issues swiftly and effectively to exceed expectations. I also managed all daily office operations, filing, opening and closing the office, assisting in Recruitment and Accounts and oversaw all MRT/RRT Bookings and Payroll issues.

Sydney, Australia

I identified and capitalised upon all opportunities to secure sales whilst ensuring high levels of customer service. I promoted a positive work ethic within the workplace and maintained KPIs. In addition, I trained new staff to ensure competency and proficiency.

Sydney, New South Wales, Australia

Black Jack and Baccarat as major with other minor games

Sydney, Australia

As Team Leader, I supervised all client service staff, monitored performance and promoted a culture of continual improvement to facilitate customer satisfaction. I ensured compliance with corporate and legislative procedures and coordinated operations to achieve productivity and efficiency. When required, I deputised for the Manager and also managed store income, handled cash, balanced totals, maintained and organised inventory, coordinated all shop functions and assisted with interviewing and selection of new staff.

Dual Certificate, Dual Certificate Four In Frontline Management And Human Resources

Open College Ongoing Studies

Diploma, Counselling

Australian College of Applied Psychology (ACAP) 2013

B.Bus, Marketing

University of Western Sydney – Blacktown Campus 2007

Hsc

Beverley Hills Girls’ High School 2004