President And Ceo
CurrentStereoLOGIC, a Gartner Cool Vendor, has introduced to the market a breakthrough Operational Intelligence solution. StereoLOGIC Process Analytics® automatically monitors employee operations and generates business process maps, continuously visualizing what people do, the time they spend on different tasks and delays due to mistakes or process inefficiencies. In addition to Process Maps it provides: Process Time Measurements, Standard Operating Procedures, Process Performance Characteristics, Process Errors Diagnostics and Delays reports, and Data Analytics (number of requests for a specified product, number of redirects to another employee)As the result, the process analysis is accelerated by 5-10X with 100% accuracy of the results.Customers using StereoLOGIC accomplish:· Up to 50% cost saving through improved process efficiency· Rapid Customer Experience improvement – near fault free· Automated Governance and Compliance review· Real-Time Quality ManagementStereoLOGIC’s client, Pitney Bowes, has won the 2014 Process Excellence Award for “The Best Process Improvement Project under 90 days”. The judges have selected StereoLOGIC’s customer PB over other competitors, including Capital One and Cap Gemini, for the innovation and business impact of their Back Office Customer Management Improvement project, which accomplished acceleration of customer response time by 56% and reduction of the operating costs by 30% in a very short time period.