Sofia Cardoso Email & Phone Number

Lisbon, Pt

Lisboa, Portugal

Change Management | People analytics• Designing the Development strategy for the Pestana Hotel Group worldwide strategy to answer future organizational needs in close coordination with regional operational directors (~3000 employees)• Deploying people development solutions in different formats that match target needs.• Creating internal people development programs applicable in different moments of the employee journey• Managing the Pestana Academy – learning & development… Show more Change Management | People analytics• Designing the Development strategy for the Pestana Hotel Group worldwide strategy to answer future organizational needs in close coordination with regional operational directors (~3000 employees)• Deploying people development solutions in different formats that match target needs.• Creating internal people development programs applicable in different moments of the employee journey• Managing the Pestana Academy – learning & development academy for Pestana Hotel Group• Program manager of the Growing Together program. • Coordinating and implementing strategic change management projects such as rewriting and deploying a new organizational culture (purpose, vision and values)• Support in the implementation of KPIs with impact in the performance for entire organization• Developing a People Analytics strategy for the organization and deploying the people analytics dashboards using PowerBI. Show less

Lisbon, Portugal

People analytics | Talent Management & Development | Internal Communication • Designing and implementing core strategic projects in the Human Resources department worldwide, in key areas such as organizational architecture, performance appraisal and feedback, organization-wide pulse surveys, identification of talent needs and high potentials, and building talent programs for skill improvement and retention.• Implementing a People analytics strategy by aligning and optimizing data &… Show more People analytics | Talent Management & Development | Internal Communication • Designing and implementing core strategic projects in the Human Resources department worldwide, in key areas such as organizational architecture, performance appraisal and feedback, organization-wide pulse surveys, identification of talent needs and high potentials, and building talent programs for skill improvement and retention.• Implementing a People analytics strategy by aligning and optimizing data & analytics to better serve organizational needs. • Managing internal communication processes • Developing and implementing integrated internal communication strategy, and organizational transformation programs. Show less

Business Intelligence | PowerBI Dashboarding | Revenue and Online Reputation analysis | Customer Satisfaction tools management | Innovation • Performing analysis for data quality, revenue and reputation results, and producing reports for decision-making• Producing PowerBI dashboards to assist in the decision-making process• Analyzing business processes and requirements, to identify opportunities to improve processes and strategy using technology solutions.• Perform ongoing… Show more Business Intelligence | PowerBI Dashboarding | Revenue and Online Reputation analysis | Customer Satisfaction tools management | Innovation • Performing analysis for data quality, revenue and reputation results, and producing reports for decision-making• Producing PowerBI dashboards to assist in the decision-making process• Analyzing business processes and requirements, to identify opportunities to improve processes and strategy using technology solutions.• Perform ongoing assessment of analytics tools and dashboards relative to their usability, efficacy and adoption with their respective audiences• Collaborate with several teams, understand their business needs, build and improve data and reporting that help internal stakeholders with a strategic focus.• Managed customer satisfaction tools and perform data analysis regarding review scores and customer satisfaction survey • Contributed to a data-driven culture through supporting cross-departmental projects in strategic analysis.•Launching managing an internal innovation program, with the main goal of achieving cultural transformation in the organization. This project involved preparing workshops and providing training, identifying operational challenges, and implementing new ideas to continuously improve internal processes or provide new services. Show less

Lisboa, Portugal

Change Management research | Class preparation | GradingExecutive Master in Leadership Development

Lisboa, Portugal

Data collection | Data analysis | Consumer Behavior• Assisting with data collection and data analysis for on-going studies, within consumer behavior scope.

Lisboa E Região, Portugal

Financial analysis | Financial statements auditing | Audit reporting • Preparing audit scope and analyzing balance sheet• Identifying risk areas, assessing compliance with financial regulations and controls• Performing tests on general ledgers, account balances, balance sheets, income statements and related financial statements• Preparing financial audit reports which provide independent assurance of a company’s financial performance and position.

Lisbon Area, Portugal

Inventory and distribution management | Competitive set benchmark | Revenue maximization analysis• Assisting in applying revenue management and distribution strategy of the hotel and manage day to day yield operations.• Performing daily pick-up analysis, strategy adjustments and reporting.• Perform competitive benchmark studies and follow market trends.

Postgraduate Degree, Gestão De Pessoas & Talento

Master In Management

Higher Degree, Hotel Management