M. Sofía Alejo Ascención Email & Phone Number

Mexico

- Managed commercial aspects of assigned customer accounts, overseeing pricing deals and other critical negotiations to drive profitability and customer satisfaction.- Cultivated strong relationships with key stakeholders across sales and application engineering functions, fostering collaboration and ensuring effective account management.- Contributed to the development and implementation of the business sales strategy by actively participating in commercial discussions and negotiations, including long-term contracts and quotations for new service projects.- Collaborated closely with internal teams and production plants to establish and execute action plans in response to potential timing risks, ensuring smooth operations and customer satisfaction.- Maintained a robust network for seamless communication between NIDEC and designated international customers, facilitating transparency and responsiveness to customer needs and inquiries.- Managed commercial aspects of international customer accounts, including pricing negotiations and strategic planning.- Oversaw international order processing, documentation, and shipment monitoring.- Quoted motors and spare parts based on customer specifications, optimizing pricing strategies.- Successfully managed diverse international client portfolios, achieving monthly KPIs aligned with sales objectives.

México

- Provided preventive and corrective maintenance for medical equipment in clinics, ensuring optimal functionality and reliability.- Diagnosed equipment failures and provided remote support for troubleshooting, demonstrating technical expertise and problem-solving abilities.- Conducted user training on the correct use of medical equipment, enhancing customer satisfaction and user proficiency.- Engaged in customer service activities and liaised with suppliers to ensure timely procurement of necessary equipment and parts.

Monterrey, Nuevo León, México

- Proposed and executed improvement projects to enhance quality and efficiency within the department.- Conducted quality assurance verification and managed inventory, ensuring compliance with regulatory standards.- Performed preventive and corrective maintenance on medical equipment, including respiratory, imaging, and anesthesiology devices, contributing to overall equipment reliability and performance.

Monterrey, Nuevo León, México

- Monitored, evaluated, and audited customer service provided by sales representatives, ensuring adherence to company standards.- Ensured proper customer service delivery by implementing quality assurance measures and providing feedback for improvement.

Monterrey, Nuevo León, México

- Managed large volumes of incoming calls and achieved daily cold calling goals, demonstrating strong communication and sales skills.- Opened and maintained customer accounts, recording accurate account information to facilitate effective customer relationship management.- Provided accurate information on company services and resolved customer complaints promptly over the phone, showcasing excellent customer service skills.

Monterrey, Nuevo León, México

- Assisted in the preventive maintenance of medical equipment to ensure optimal functionality and compliance with safety standards.- Managed and updated inventory records, ensuring accurate tracking and availability of spare parts and equipment.- Maintained detailed documentation of maintenance activities, repairs, and inventory changes.

Master'S Degree, Business Administration And Management, General

Ingeniero Biomédico