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Sofia Amado is listed as Technical Support Specialist at Körber Pharma, based in Maia, Porto, Portugal. AeroLeads shows a matched LinkedIn profile for Sofia Amado.
Sofia Amado previously worked as Subject Matter Expert (Business Technical Support Specialist) at Revolut and Procurement Assistant at Ktb Import-Export Handelsgesellschaft Mbh & Co. Kg ( Ktb Europe ).
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Sofia Amado is a Technical Support Specialist at Körber Pharma. She possess expertise in interior design, autocad architecture, canvas.instructure.com, illustrator, autocad and 22 more skills.
Listed skills include Interior Design, Autocad Architecture, Canvas.Instructure.Com, Illustrator, and 23 others.
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Porto, Portugal
Monitoring a Jira dispatcher and analyzing/investigating issues submitted; ensuring information completeness and escalations to designated product teams; reviewing and implementing processes for the support team; monitoring all issues to make sure prompt resolution is achieved and documenting solutions. Proccess development.
Porto, Portugal
Monitoring a JIRA board, and investigating issues reported there regarding Revolut Business. Resolving or handling the escalation by assigning them to designated product teams.Monitoring all critical service metrics and immediately reacting in case of a suspected incident.Monitoring Revolut backend/frontend/mobile applications to prevent incoming.
Porto, Portugal
Placing RFQs from customers in the Abas system. Contacting suppliers for quotations for industrial parts, and confirming orders.Quoting requests for customers in Brazil, for the USA team.Supporting teams in the USA and Germany with different kinds of requests.Technical support to the Abas system, and training new users on it's use.
Porto, Portugal
Managing a technical support team (15 to 18 individuals) and coaching new teams.Maintaining operational levels and providing on-time feedback to internal stakeholders regarding possible major issues.Designing and delivering internal trainings for IoT product support.
Porto, Portugal
Evaluation of technical support calls and emails.Coaching teams and individuals, designing and preparing training materials (videos, presentations and manuals).Manual testing of devices and apps, to provide feedback on reported issues.Daily managing internal databases and providing reports on the tech support operation to identify underlying issues.
Porto, Portugal
Analyzing reported issues with Vodafone’s GSM, IoT and consumer services. Contacting customers (via call or email) to provide feedback. Testing IoT devices to provide stakeholder feedback and internal development feedback. Analysis of data on reported issues to determine geographical locations affected by major network issues and communication with network.
Porto, Portugal
Answering inbound calls regarding technical issues with Vodafone’s services.Identifying customer’s needs, and providing necessary guidance to resolve the issue.
Porto, Portugal
Porto, Portugal
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Sofia Amado works for Körber Pharma.
Sofia Amado is listed as Technical Support Specialist at Körber Pharma.
Sofia Amado is based in Maia, Porto, Portugal while working with Körber Pharma.
Sofia Amado has worked for Körber Pharma, Revolut, Ktb Import-Export Handelsgesellschaft Mbh & Co. Kg ( Ktb Europe ), Rhmais, and Sofia Amado.
You can use AeroLeads to view verified contact signals for Sofia Amado at Körber Pharma, including work email, phone, and LinkedIn data when available.
Sofia Amado is listed with skills including Interior Design, Autocad Architecture, Canvas.Instructure.Com, Illustrator, Autocad, Archicad, Furniture Design, and Photoshop.
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