Sofia Aparicio Email & Phone Number

Boosted sales by 15% through cultivating brand loyalty and delivering personalized customer experiences, leading to repeat business and stronger customer retention.Engaged with 50+ customers daily, identifying needs and delivering customized solutions, resulting in a 20% improvement in satisfaction rates.Demonstrated Apple products and services to over 100 customers weekly, driving upsell opportunities and increasing engagement by 25%.Provided troubleshooting advice and customized setups for over 30 customers daily, enhancing user experience and reducing repeat issues by 15%.Remained updated on products, services, and purchasing options by reviewing internal resources weekly, ensuring accurate and current information for over 100 customer interactions daily.Encouraged team members by sharing product knowledge and assisting with technical issues and customer workshops, contributing to a 30% increase in team efficiency and workshop effectiveness.

Operated cash register, processed over 100 transactions daily, collected payments, and provided accurate change, sustaining a 99% accuracy rate.Guided customers in locating specific products and gave expert advice, resulting in a 15% increase in product matches and customer satisfaction.Trained new team members in cash register operations, stock procedures, and customer service, leading to a 20% reduction in onboarding time and a 10% improvement in team performance.Managed up to 10 customer inquiries at once, ensuring smooth service and resolving issues to sustain a positive shopping experience.Resolved customer complaints and issues, handling an average of 10 cases per day with professionalism, leading to consistent customer satisfaction and encouraging return business.Collaborated with team members to arrange stockroom and ensure shelves were replenished daily, reducing stockouts and improving product availability for customers.

Promoted strong relationships with coaching staff and over 20 athletes by demonstrating respect, dependability, and courtesy.Managed travel and logistics for over 10 away games and coordinated scheduling, equipment, and team communication for about 40 track and field events, ensuring timely and organized arrangements.Collaborated with around 4 coaches in organizing training sessions and practices, contributing to smooth operations and adherence to schedules.Committed more than 200 hours of service, developing and maintaining team schedules and equipment to ensure smooth and efficient event execution.

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services

Associate, Business Administration