Department of Education and Lifelong Learning, Libraries and Archives Division. I work as a Library Assistant at the Stratford and CLLC locations on a permanent basis, with shift coverage island wide when needed. I provide excellent customer service by assisting patrons with item check-outs, placing holds, issuing library cards and answering general questions about library programs. I check in items quickly and shelve them accurately. Currently, I am familiar with the Charlottetown, Stratford, Cornwall, Hunter River, Breadalbane, Kinkora, Crapaud and Montague locations.

Picked and shipped orders at both Vesey's warehouse locations.

I work behind the scenes to create an excellent patient experience. Schedule, reschedule and cancel appointments. Create patient packets, scan medical records, assign those records to the correct charts and maintain patient confidentiality.

Register and/or schedule patients with consistent accuracy in a fast paced environment. Perform quality control on patient records and maintain patient confidentiality. Communicate effectively and with compassion while taking people through the testing process. Maintain integrity of test samples. Quickly adapt to changing conditions at the vaccination and/or testing site and provide back-up and support during high volume days. Assist physicians in preparing vaccination stations for patients. Gained familiarity with AllMeds EHR and DelVAX.

I interact positively with patrons and help represent the public face of the City of Westminster.My daily responsibilities include:• Providing excellent customer service by assisting patrons with item check-outs, placing holds, issuing library cards and answering general questions about library programs. • Checking in books quickly and organizing them accurately. • Organizing the book sale shelves and keeping them neat. • Collecting fees and payments, balancing the register, processing damaged items and performing quality control checks on accuracy of patron account information.• Assisting reference desk staff when necessary. • Processing the weekly deposit.Responsibilities I have acquired through excellence and dedication to my work:• Training new clerks.• Responsible for six displays; I keep them stocked and looking neat, while choosing relevant themes every month. I design the signage myself.• Part of the Social Media team; consistent contributor to the library Facebook page, with highly popular posts that drive traffic to our site. Reviews contributor on the library Goodreads account.Proudest accomplishments:• I was part of the merchandising committee to improve the look of our library and submit recommendations to leadership. • Successfully participated in the planning and execution of a "Star Wars" party that attracted over 400 participants from across the state. I was responsible for creating a scavenger hunt, several banners and acted as the concierge at the front door.• Successfully participated in the planning and execution of a two part "Harry Potter" party at both library locations.• Created a staff reading challenge for the year (2016 & 2020); I chose the theme and designed the handout.• Was chosen to participate in the annual Leadership Development class of 2018.

Quickly and accurately updated the necessary files and databases. Performed extensive quality control (QC) for entered data and scanned images. Digitized medical and legal documents. (This was a temporary position.)

• Took calls and greeted customers, answering their questions about the Native American artifacts, art and jewelry. To provide the most accurate and relevant information, I studied the following topics on my own: jewelry and pottery making techniques, stone carving traditions, tribe histories and artist biographies and genealogies. • Provided excellent customer service in-store, over the phone and online. • Kept the displays and the store in general, clean. This included daily dusting of display cases and a rotating schedule of jewelry polishing.• Updated and maintained the online store and inventory (non-coding). This included taking high quality photographs in a light box I built from scratch. • Graduated to managerial duties, which included setting schedules, ordering inventory and commissioning custom pieces on behalf of clients directly from the artists.

Processed financial transactions, including deposits, withdrawals, payments, card activations and fund transfers. I was in charge of the bank vault and thus handled and kept track of large amounts of cash. I maintained, verified and balanced my allocated cash drawer accurately. I also provided excellent customer service both face to face and over the phone, including directing the customer to proper staff and helping customers access their safety deposit box.

Became highly skilled in providing prompt and friendly customer service. Developed in-depth knowledge of cash register operation, including balancing my drawer accurately. I also gained comprehensive knowledge of monetary transactions which included refunds and the processing of credit card, debit card, gift card and travelers checks.

Working with the Catskill Outdoor Education Corps, I developed and implemented after school programs and field trips focused on local natural history. I also led many Initiatives, New Games and Project Wild Activities. I gained the ability to over-see and lead students of many ages. I was trained in all-weather camping and hiking; the specific skills included snowshoeing, cross country skiing, camp set-up and group management and dynamics. After my own training, I led many hikes and camping trips involving school groups. I was able to relay and enforce safety procedures. I participated in the up-keep and development of two COEC parks, including trail maintenance, tree planting and community outreach.

I was responsible for the conservation/preservation of the historically significant artifacts and documents of the archive. I organized materials such as letters, diaries, photographs and ledgers. When researchers came to the archive, I was in charge of locating the materials they needed and when requests for information came from overseas, I would conduct research on behalf of those patrons. Digitized part of the extensive collection of photographs. Performed basic data entry work. Assembled materials for educational displays.

I organized qualitative, sociological research concerning the spread of AIDS throughout the population of intravenous drug users (IDUs) in Russia. This required that I sift through a huge amount of information and create a database of drug street names, methods of preparation and percentage of virus spread. I also assisted the Center in working the bugs out of a survey that was being created in cooperation with Yale, to track behaviors in IDUs that spread the AIDS virus.