Sofia Barbosa

Sofia Barbosa Email and Phone Number

SVP, Chief Customer Officer @ BMC Software
Lisbon, Portugal
Sofia Barbosa's Location
Lisbon, Lisbon, Portugal, Portugal
Sofia Barbosa's Contact Details
About Sofia Barbosa

As a seasoned executive with over 20 years in technology firms, I specialize in leading global teams, driving customer success, and transforming organizational strategies to deliver measurable results. My experience spans high-impact roles at BMC Software, OutSystems, and Fujitsu, where I’ve spearheaded initiatives in professional services, global delivery, and customer experience.I take pride in being a collaborative leader who combines strategic vision with operational excellence, empowering diverse teams to excel. Recognized as 2nd in Portugal's 40 Under 40 Leaders of the Future (2018), I am passionate about creating innovative solutions that drive value and enhance customer retention.Fluent in Portuguese and English, I thrive in dynamic, multicultural environments, bringing adaptability, empathy, and a results-driven mindset to every challenge. I am committed to fostering inclusive leadership and advancing gender equity in technology leadership

Sofia Barbosa's Current Company Details
BMC Software

Bmc Software

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SVP, Chief Customer Officer
Lisbon, Portugal
Website:
bmc.com
Employees:
9257
Sofia Barbosa Work Experience Details
  • Bmc Software
    Svp, Chief Customer Officer
    Bmc Software
    Lisbon, Portugal
    View
  • Bmc Software
    Global Vp Customer Success Management And Support
    Bmc Software Jan 2024 - Present
    Houston, Texas, Us
    View
  • Bmc Software
    Vice President Worldwide Delivery Services
    Bmc Software Mar 2023 - Jan 2024
    Houston, Texas, Us
    View
  • Outsystems
    Global Vice President Professional Services
    Outsystems Mar 2019 - Mar 2023
    Boston, Massachusetts, Us
    View
  • Fujitsu Global
    Head Of Portugal Global Delivery Centre Head Of Service Desks, Integration And Service Management
    Fujitsu Global Jul 2015 - Mar 2019
    Jp
    View
  • Fujitsu Global
    Lead Sdm Service Desk And Cross Functional Services
    Fujitsu Global Jun 2014 - Jul 2015
    Jp
    View
  • Fujitsu Global
    Service Delivery Manager - Operations
    Fujitsu Global Jun 2013 - Jun 2014
    Jp
    View
  • Fujitsu Global
    Global Operations Manager
    Fujitsu Global Jun 2012 - Jun 2013
    Jp
    View
  • Fujitsu Global
    Operations Manager
    Fujitsu Global Jun 2009 - Jun 2012
    Jp
    View
  • Fujitsu Global
    Training & Quality Manager
    Fujitsu Global Jun 2008 - Jun 2009
    Jp
    View
  • Carphone Warehouse
    Operations Manager Shared Services Centre
    Carphone Warehouse Nov 2005 - Jun 2008
  • New Horizons Clc
    Training & Operations Manager
    New Horizons Clc Jan 2005 - Aug 2006
    New Braunfels, Texas, Us
    View
  • Novabase
    Senior Consultant
    Novabase Sep 2000 - Jan 2005
    Lisbon, Lisboa, Pt
    View
  • Flag
    Consultant
    Flag 2000 - 2004
    Us
    View

Sofia Barbosa Skills

Incident Management Team Management Change Management It Service Management Itil Six Sigma Service Desk Team Leadership Service Management Service Delivery Business Analysis Project Management Operations Management Business Strategy Training Sla Customer Satisfaction Program Management Outsourcing Call Centers Performance Management It Management Negotiation Business Process It Strategy Leadership Business Process Improvement Project Delivery Crm It Outsourcing Process Improvement Customer Relationship Management Service Level Agreements Global Delivery

Sofia Barbosa Education Details

  • Northwestern University - Kellogg School Of Management
    Northwestern University - Kellogg School Of Management
    General
  • Universidade Católica Portuguesa
    Universidade Católica Portuguesa
    General
  • Ipam
    Ipam
    Marketing
  • Universidade Técnica De Lisboa
    Universidade Técnica De Lisboa
    Business Administration

Frequently Asked Questions about Sofia Barbosa

What company does Sofia Barbosa work for?

Sofia Barbosa works for Bmc Software

What is Sofia Barbosa's role at the current company?

Sofia Barbosa's current role is SVP, Chief Customer Officer.

What is Sofia Barbosa's email address?

Sofia Barbosa's email address is so****@****cabo.pt

What is Sofia Barbosa's direct phone number?

Sofia Barbosa's direct phone number is +3512172*****

What schools did Sofia Barbosa attend?

Sofia Barbosa attended Northwestern University - Kellogg School Of Management, Universidade Católica Portuguesa, Ipam, Universidade Técnica De Lisboa.

What skills is Sofia Barbosa known for?

Sofia Barbosa has skills like Incident Management, Team Management, Change Management, It Service Management, Itil, Six Sigma, Service Desk, Team Leadership, Service Management, Service Delivery, Business Analysis, Project Management.

Who are Sofia Barbosa's colleagues?

Sofia Barbosa's colleagues are John Polak, Steve Wilgeroth, Matthew Hill, Randy Klein, Mohamad Akram, Utkarsh Navate, Giuseppe Milano.

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