Lead studio operations. Develop and support team’s strategic projects. Manage project triage, resource allocation, and workload assessment. Foster stakeholder relationships, set project timelines, and ensure client satisfaction. Develop, maintain and analyze KPI dashboards to guide executive decisions. Constantly monitor, evaluate, and improveprocesses to ensure they remain effective and relevant over time. Project manage specific, multi-pronged or high-profile initiatives ensuring they progress according to plan,and addressing any issues promptly. Lead offshore team of creatives, providing feedback and setting performance goals.

Managed creative team operations, workload, and resource allocation while collaborating with various internal clients and marketing stakeholders. Triaged and assigned 200+monthly requests to meet deadlines and targets. Wrote internal brand communications, conducted brand reviews and approvals. Audited and improved processes, designed and maintained metrics and KPI system.Key achievements:- Development of interactive dashboard for workload management and workflow automations, reducing project triaging and resource allocation by 60%- Launched and established new offshore studio including internal recharge process development and documentation, regional talent recruiting, onboarding and training

Develop, enhance, and implement operational processes, procedures, and systems to ensure the efficient and high-quality delivery of IQVIA Training Events & Engagement Services as well as Commercial Services and implementations. Identify and implement best practices and process improvements while overseeing process documentation. Implement new platforms and improve current systems by studying ongoing practices and designing enhancements. Roll-out new processes while providing training and consultation for functional leads in accordance with company compliance policies and team’s objectives. Create and maintain an informative, cohesive, and relevant metrics and reporting system for executive management. Handle and maintain IQVIA External Speaking and Presentation Policy. Smartsheet developer and subject-matter-expert (SME) for current team and IQVIA company-wideGlobal Emerging Professionals Network (EPN) Operations SupportIQVIA Global Employee Resource Groups (ERG) Smartsheet developer & supportCvent – 6Connex IQVIA company-wide subject-matter-expert (SME)Key achievements:- Implemented enhanced Smartsheet Project Management environment (+9 project mgmt templates per project, auto-provisioned through Control Center, interactive project dashboard and functional group dashboard, executive dashboard with live metrics, charts and reporting system and automated data import from additional platforms like Salesforce CRM & Cvent)- Developed & implemented Smartsheet Operational Effectiveness Request Manager to streamline ops support request process across the organization, automating communications and approval/change of scope workflows. Includes dashboard to support team's daily request management as well as PowerBI live-metric reporting for stakeholder information on team’s performance.- Developed Business Development dashboard to track performance against goals and support potential opportunities outreach through Smartsheet and PowerBI integrated live metrics.

Lead initiatives to identify and implement best practice and process improvements to ensure the efficient, productive and high-quality delivery of site training solutions. Supported virtual, hybrid and face to face training delivery as well as stand-alone creative assets, while identifying areas for improvement. Handled process roll out and team communication. Team’s systems and platforms development and maintenance (Cvent, Smartsheet). Trained new hires and current team while documenting processes for future escalation, ensuring team’s compliance and addressing on-going process needs for refinement. Actively worked on multiple initiatives to support the continuous growth and escalation of a globally distributed team while focusing on Lean/Six Sigma principles.Key achievements:• Developed automated and compliant process for creating, distributing and filing site training Certificates of Attendance that reduced the time spent in this task by 90% while ensuring team’s compliance.• Implemented Delegate Coordinator role restructure to support Manila Contact Center’s escalation and growth• Developed and implemented multiple trainings, certification processes and tools to support Manila Contact Center, including an interactive Delegate Coordinator Dashboard that provides workload visibility and immediate access to day-to-day tasks for collaborators while providing KPI/SLA reports for management.

Handled multiple project activities including delegate liaison and travel booking while observing Healthcare Compliance Regulations. Managed vendors, ground transportation and rooming inventories. Expertise in event software (Cvent), building websites, managing registrations, and integrating travel details. Traveled internationally to manage onsite logistics for meetings of at least 50 attendees to over 200 people. Transparency reporting (Compliance Open Payment Reports)Headed multiple initiatives to drive operational efficiency like mastering Cvent and Smartsheet (Certified User) and improving processes and training the team. Developing and updating project management tools. Liaising with Creative and Editorial Team to create new branding pieces for websites, communication, and post event reporting.Virtual Events Technical Production for virtual meetings in Adobe Connect, MS Teams and Zoom. Including setting up virtual classroom, hosting technical walk throughs for clients and handling interactive features like video, simultaneous translation (Interprefy/Transperfect), polling questions, breakout rooms and screen-sharing.Key achievements:• Developed new Cvent website designs and templates that improved the perceived quality of our services, contributing to a better customer experience while also liaising with the creative departing to build an efficient branding production process.• Streamlined reimbursement process for Latin American attendees to avoid extra charges in wire transfers leading to a better delegate experience and less time-consuming processes.

Liaised with clients to identify and define proposal requirements. Participated in biddings with deadlines. Planning and development of the event’s flow and schedule. Destination and venue analysis. Negotiation with national and international vendors. Prepared budgets and commercial proposals. Presented to clients. Contract negotiation. Analysis of returns and profit. Prepared and operated project’s critical path and schedule.Delivered meetings, events and corporate travel groups nationally & internationally. Specialized in Multinational Pharmaceutical Industry Clients, Automotive Industry and Cosmetics. Strong knowledge of pharma’s compliance regulations. Developed and maintained excellent relationships with national and international clients and suppliers. Participated in site inspections visits. Represented the company at FamTours, Workshops and MICE tradeshows (IMEX, IBTM)